Affirm pay‑over‑time messaging , 34 則評價

I am about to launch my store, so my review is not in that regard. My rating is based on my experience with the onboarding rep that assisted me. He went over and beyond to help me get their app fully integrated into my website. He went to my website to ensure my customers would be able to effectively purchase their items with no issues. I will update my rating once customers actually start using the app. So far, so good! By the way, his name is Kyle, but I won't give him his last name. Just in case he doesn't want me to.

Probably the worst customer support in the business for this type of app. No one is helping me and when they do reply all they say is uninstall the app and reinstall it. For such a major company, their customer service is subpar at best. Come on! I've had this app and it worked great. Now I have a new theme and it's not working and no one from Affirm is helping. How do you expect to keep your customers if you're not helping them? I need help ASAP with this app. UPDATE: Still no help from support. I would think if you want me to add your app on my store you would provide help besides directing me to a document.

I am giving this app a 1 star since it is currently not working. I am unable to login via google with an error stating connection refused and when I log in using username and password the app states that it needs to be reinstalled.

The experience was bad. The app was installed, enabled, and active. But, it just never came up as a payment option. I uninstalled app still same problem. I researched and never found a resolution. I just want to offer my customers payment options.

Same Experience As All Other Users - Doesn't work

I'm only giving this 1 star because it requires coding and I know how to code. BUT Affirm's directions on integrating the app/service are vague and aren't helpful at all. there only email you back the same lame instruction. no phone support at all.

Quit working. I have done everything imaginable and can't get support on either side. When you install it, it says cannot connect, delete and reinstall app.

first off this app is ridiculously expensive. basically 6%. after looking at my loses on 2 orders im removing this option. i had a order for 1299... of which i made $200 profit and affirm took $96 out of that........ I had another order for $4000 of which i profit $560.. and affirm took $240! .Bye affirm. 1299 is one of my cheapest products.. so that means ill be giving affirm $96 or more for every order they process. This app is not for me.

if there's any merchant that's planning to deal with this company, please DONT do it , they don't have merchant support so is you have any question about something they will never help you and the phone number that shows as customer support doesn't work, I have an issue about getting paid over 2 months you can email as much as you want but they will never answer and do anything if you call them their answer will alway be " THIS IS NOT MECHARNT SUPPORT WE DONT KNOW ENYTHING " and they will advise you to email them but you You'll never get a response at all

Im only giving this 2 stars because it requires coding and I am not a coding expert and don't even know where to start. Affirm's directions on integrating the app/service is vague and isn't helpful at all. I need them to update their directions on integration as if they're explaining it to a 2 year old. I sent an email to support 3 hours ago, and still no response... Feeling hopeful and helpless at the same time.