UpPromote Affiliate Marketing

Just getting started setting up the app, and we are super impressed with the customer service so far! Barney has been very helpful. It’s so refreshing to have great customer service at your fingertips! Very quick to respond. Once the app is up and running for a few months we’ll update the review (or post another one) regarding ease of setup, functionality, etc., as this app has so many wonderful and useful features! But for now, customer service gets an A+++, which was one of the main reasons we chose this app. Prior to purchasing, Tommy with customer service was also very helpful in providing answers to our pre-purchase questions, and this tipped the hat for us!
We are adding to this post after a couple weeks of using the program. We can’t say enough about their customer support, especially Nick! Wow! He certainly knows the ins-and-outs of this program. When we had a somewhat complicated question, he clearly understood it and provided a great resolution, where others (although helpful) missed the mark on the final detail for resolution. My guess is, with such great support this unique situation and resolution will be made known to all team members for future use. That being said, all chat support members really have been extremely helpful. We would recommend UpPromote to anyone and everyone! The features are remarkable!

Support is always available and they understand how to support you to navigate your way round the app. Tommy was super.

Just started setting up and contacted the support for help, she's really nice and helpful!

I have only just begun setting up UpPromote and so far things are working well. Selena on the in-app chat has been very helpful!

great support from Barney!

MISLEADING APP DESCRIPTION
After being assured that UpPromote included a referral feature I installed the app and started setting it up.
After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP:
A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY.
An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely.

Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer.

Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client.

This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards.
Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program.

I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims.

I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store.

Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.

great cooperation, I recommend

A great app for all your referral program needs. It has all the options for your startup to start a referral program and increase sales. The customer support is very responsive. I needed to remove the app branding and Selina promptly replied and removed it in no time. I recommend this app to all.

Selina help me to solve many problems patiently and give me good suggestion.

good affiliate app. about to use it