UpPromote Affiliate Marketing
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Mina was very helpful answering some questions I couldn't find within' the help docs and the affiliates sure like promoting their codes to wherever they share it across the web far and wide! It's helped us a bunch with customer outreach to boot!
This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic
We reviewed this case and both Shopify Billing and our app logs show no uninstall record from 4 months ago as you claimed. Shopify also confirmed that there's no uninstallation recorded during that time. Despite that, we refunded 2 months as a goodwill gesture, yet you asked for more.
For fairness and accuracy, we can only refund charges that are backed by Shopify’s billing and uninstall history.
All the best,
Tanie from UpPromote provided outstanding support. She responded very quickly, was extremely helpful, and incredibly friendly throughout the entire process. I’m really impressed with the service!
Wir sind sehr zufrieden, der Kundenservice und, besonders Tanie, ist sehr zuvorkommend und freundlich !
Mina offered exceptional service to a newbie. I had no idea what I was doing and she's walked me through the basics so I feel comfortable exploring more. The app has been really easy to use and to set up my first affiliate.
For two weeks we have been trying to pay our affiliates but the PayPal payments fail and leave no trace of why. This worked great until this month, now we have a bunch of pissed off affiliates and have lost faith in this app.
Thank you for bringing this to our attention. We will work with PayPal and try to cover this circumstance, thus showing the payment status correctly in the app. We will send you a follow up as soon as it's resolved.
Cheers!
Nice App! We are thrilled to start our Affiliate program with UpPromote. Additionally, the support (in our case, Mina) is very good and helps us resolve problems quickly.
I think this program is the best out of all the affiliate programs I've used however WARNING do not open your system to the affiliates Market I got a lot of sign ups and a lot of scam orders. they figured out a way to steal your own customers and make money without putting in effort . I thought I would be getting new sales since these are new affiliates but I paying affiliates to give me my one loyal customers. promote your program link to your own audience
This app is very easy to use and integrates smoothly with Shopify. The in-person customer support is fast and extremely helpful, and the support Mina provided was knowledgeable. Overall, a great experience and a solid app that makes managing our store much easier. Highly recommend!
Incredible platform and even better support!
UpPromote has completely streamlined how we manage our affiliate programs across multiple brands. It’s simple to set up, easy to customize, and has every feature we need, from tracking commissions to managing influencer tiers and coupon codes.
The best part is their customer support. Anytime we’ve needed help, the team has been lightning fast, kind, and genuinely invested in helping us succeed. It’s rare to find a platform that’s this reliable and flexible.
Highly recommend UpPromote to anyone running an affiliate or influencer program. It’s been a total game changer for our business!