UpPromote Affiliate & Referral
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BEST APP!!!
TOMMY FROM THE SUPPORT IS A GOOD MAN THAT HELP ME IN ANY PROBLEM AND STILL HELPING ME NOW!!!
The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved.
When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly.
Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience.
The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted.
To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve.
After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.
Hi there. This is Stark from UpPromote support. We're sorry for your experience and regret that things didn’t go as expected with our app. After investigating thoroughly, we found that the issue might be tied to either a custom configuration in your theme or a third-party localization app responsible for the currency switcher on your store. With that setup from your end, it's unlikely that any affiliate app would be able to function properly. We'd love to help you resolve the issue, so we've sent you a follow-up email. Please check it at your convenience.
Regarding the "dancing cat GIF" you claimed to get from our agent, after thoroughly reviewing the conversation history, we were unable to find any instance of a GIF or any inappropriate communication from our team.
We always aim to provide professional and helpful support, so I hope we can clarify any misunderstandings here. Please feel free to reach out with any further details.
It's easy to set up even if you're non technical and their support team answers on chat every quickly and was able to help resolve my issue.
I was struggling with setting up the commissions, TOMMY was very helpful and he had a lot of patience with me too. Great experience accessing upPromote service today as he made it very easy for me. Thank you
The features of this app are brilliant and the support is absolutely amazing - super quick and helpful every time!
Super fast response and solved the issue quickly.
Customer service was prompt and very helpfull. Received just what i needed.
Great app, been using it for a year now for affiliates and have just set up refer friends too. had a quick question once I had set it up ( on a Sunday afternooon ) and the Selina in customer service answered it very quickly for me.
Highly recommend !!
Love this app! Great customer service each time I reach out for help. Will continue to use for my small business.
Gwen is great... She solved the problem quickly and changed my life for the better today.