UpPromote Affiliate & Referral

I'm writing this review just of my experience with my niche store. The only good thing was the live support. U can do pretty much nothing without paying 30$ a month for the basic plan. After paying I used all their reccomended apps and setup my affiliate program, but had no affiliates for a week. It's really not a good app for niche stores, or if you're a beginner. After buying the subscription a lot more apps pop up to 'increase affiliates' that are 89$ a month. So personally they just want to make as much money from you and there is no guarantee to find affiliates. I added 1 star because of the live support, wich is actually on every app but okay.

Seems like it should work well but the yellow check doesn't go away after creating a text checkout?

I am giving this 2 stars because of the very low quality of affiliates they allow to sign up on the platform. Mostly foreign coupon sites inquired. Further, I do not believe they have remotely the number they claim. I sell a fairly common mens fashion product. Yet when I search for affiliates there was only ONE affiliate that turned up. An amatuer with no audience. The tools might work fine, I don't know. But if you are signing up because there is a great base of quality affilaites to contact, don't bother.

The recent changes made to this App are not great. Affiliates struggle to see their networks. The App does not open directly anymore.

I feel like this is too hard to set up and should be much easier. I can't figure out easy things like telling people the important details about the program before they sign up.

1st up, all the good ratings are from customers who installed the app 1-2 days ago. UpPromote is directly asking for you to rate them, right after installing the app. Do not fall for it and especially do not make the same mistake as we did and get a yearly plan.

I would not recommend UpPromote. We started quite good, the customer service before buying a yearly plan was very pleasing. Answered all the questions we had, promised the app could do things, it could not do. Just one example: the language setting. You can set a language for the affiliates and yourself. All the e-mails and notifications sent out are still in English. After reporting it many times the reply was:

"Account language only change the affiliate's Dashboard at the moment. It must be a miscommunication. We don't have any documents in German to make such promise, unfortunately. I'm sorry for the inconvenience."

Which is definitely what they promised via Mail and chat.

This is just one of the issues. The overview of affiliates and referrals is good. But that is just about it.

I just loaded the app to my store, onboarding process is seamless, easy. Looks interesting & I'm curious about what happens in the next days.. will update you'all soon. Nah! nothing happened. got like 3 affiliates , but that's it. app was just occupying space on my store. not productive for me.

I don't know how this app got so many 5 star reviews but the app is VERY MISLEADING. In order to actually pay your affiliates you must have the $69.99 / month plan!! Well there goes my whole profit! It's quite embarassing actually to announce an affiliate program and then find out you cannot process payments to your affiliates! If you don't upgrade to the $70 plan, you have to process payments outside of the app. Some of my affiliates have debit cards so I have to now go sign up for some other third party and pay everyone MANUALLY. I am so frustrated because it truly feels like I've been scammed. How am I now supposed to cancel or pay insane amount of money, I barely get any affiliate referrals!! At least make it affordable for people who barely bring in any affiliates! I'd rather have a plan that grows and charge me more the more $$ I bring in. $70 is insane for small businesses like mine, that's the whole reason I even signed up for an affiliate program is trying to make more sales because none of my online ads are working anymore and I'm barely surviving. I thought ok maybe I'll upgrade to the $20 plan but NOPE CANNOT PROCESS PAYMENTS WITH THAT EITHER!!!! Small businesses beware plus a lot of affiliates will only sign up to place orders for themselves and that that commission for themselves like a coupon. I'm so upset I don't even know what to do.

Yes, all the reviews are raving how easy it is to install. Yes, it's a great app to use - set up was extremely quick and easy. Perhaps everyone should return to modify their review once they have used it. The 3 affiliates who have signed up since I set up, most likely sign up to everyone (having researched them). You cannot view the marketplace to recruit new affiliates unless you upgrade. Fine... I upgraded - was able to view - next day decided to go through the process to recruit some affiliates and and now it's not available to view - mentions due to beta version can no longer view. Now I'm thinking the whole thing is rubbish.

Its seems like a good idea well put together app, until you get surprised with the constant limitations, even on their basic paid plane (which is pretty much useless) it shows that it allows to have a popup after checkout so customers can become affiliates, great right? Lol but that when the customer actually signs up, in their dashboard you can’t even sync it with your shopify system with the same customer!! Oh unless you pay up for another higher paid plan. I don’t like this style of hidden shady pay more approach at all when apps do it, it shows just how much less value the service is and how you will constantly run into surprises. No thanks uninstall