UpPromote Affiliate Marketing

Solid app for getting an affiliate program off the ground quickly. Easy setup, tracking works, and support was responsive. Two issues pushed us to build our own: (1) No cross-platform support. We run multiple Shopify stores plus a WooCommerce brand and needed one system across all of them. (2) The UpPromote Marketplace sent us nothing but spam and scammer signups. Not a single legitimate affiliate came from it. Had to clean out over a dozen fake accounts. If you're a single-store operation, UpPromote will serve you well. If you're multi-brand or need more control, you'll outgrow it.

We were overcharged for a more expensive version than we signed up for.

Update: Changing from one star to 3 because we received a full refund and great customer service after posting the original review.

I’ve been using this app to manage our affiliate program and appreciate the support team’s responsiveness. When we encountered refund syncing issues, the team investigated promptly, provided manual workarounds, and followed up until certain cases were fixed.

However, the app’s current tracking logic has a major drawback:

For refunded orders linked to multiple affiliates, the system only deducts commission from one affiliate, not all connected affiliates. This leads to inaccurate payouts and requires manual adjustments.

Certain product updates (e.g., adding new options to SKUs) require a manual “re-sync” in the backend, which isn’t intuitive and can cause tracking gaps if missed.

While the support team is cooperative and open to improvement, the existing logic creates extra manual work and risks for businesses with high order volumes. We hope the development team will prioritize a permanent solution for accurate, automated tracking.

Barney was very helpful! Great CS.

The Youtube video tutorial links are outdated b/c they showcase the "old interface" of managing settings from the website merchaant acct, instead of managing all the settings within the shopify app. It was very confusing for me and wasted a lot of my time. please take them down, not helpful.

So far I love the app and thought this was a specific review for my recent bulk payout experience. In regard to that I kept getting an error message because it was my first time so I'd fix what needed to be fixed and it would still give the error so I had to close and exit 3 times to get it to go through with my changes.

Just to add to it I submitted this review and it brought me back to the same page to submit the review. After 5 times I gave up and lo and behold my review is there. If this edit doesn't show up I'm not going to keep clicking this time. I'm tired ;)

Very well-structured app. Some of the most important features are not included in the Growth plan.

This is the first time i've felt compelled to review. Firstly, I must say the set up is very easy. No complaints there.
However, once it was installed and set up I started inviting affiliates. The take up was pretty quick (4 in 10 minutes/ 12 in a few hours) Thats where the issue is. The affiliates couldn't quite figure out what to do then. and the info was lacking. I created an account and quickly found the dashboard isn't mobile friendly and because the overflow is hidden there is no way to see the full page by scrolling horizontally. 88% of people that use my website are mobile users. Furthermore, after spending hours adding images with desciptions, titles, and links for my affiliates to share it turns out that the app simply shares the image-link and the image. I can't give this app 1 star because quite simply it does work ( to a certain extent) as long as your affiliates use a desktop. Which, unfortunately, these days they don't. The feedback I received was, they simply wanted to log in and share posts/product to their social media accounts from their mobile, to try and earn some extra money. Such a simple feature is missing.
After that I contacted support. When they finally replied, they was very polite but I had to remove the left over code myself after uninstalling the app.

I got this app in hopes that their marketplace would help attract affiliate marketers. I haven't had any hits since subscribing a little over a week ago. Hopefully the app will come through on that front. I'm only offering this review now because UpPromote asked me to do so. I'd love to offer a higher rating. I suspect this app may be better for managing affiliate relationships that you bring in yourself. Maybe something to think about before subscribing to pay the monthly fees if you don't already have affiliate marketers lined up.

It has been mostly spam and coupon sites that signed up to be affiliates, not actual influencers or referrals. There is also not a way to see who we have and havent messaged to become an affiliate through the platform, which seems like it should be an easy fix.

ola aksmd k do oo o sosopfodfs~sf podçfçdf psodfçpkdfçl çsof spofºpof~dfkl ççoço çodifç çoiço dfodç