UpPromote Affiliate Marketing , 3.289 reseñas
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I cnt really work with the popup message for feedback. so basically you are forcing me to fill it. And I cnt even cancel the message as its disabled.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We're sorry to hear about the pop-up issue. We would love to make things right for you by resolving it. We've sent you an email as well as a message via the in-app chat channel. Looking forward to hearing back from you.
Cheers!
I don't recommend this app
They don't have phone support you can only chat with them the person chatting is dealing with multiple people at the same time so you will grow old before you can get an answer, extremely disappointing!!
Hi there. This is Stark from the UpPromote support team. Thank you for the feedback. Other than the 24/7 in-app chat support, we do provide phone support for urgent cases or users who need help setting up. We will now try to reach you to give you a hand :) Cheers!
This app shuts down and prevents you from accessing your data-luckily we had used IG names for the discount so we were able to go back and message each one of our ambassadors. Also, customer service was completely lacking-sent numerous emails and support tickets and never got responses to help us fix the problems. Ultimately we notified our ambassadors and moved platforms.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. And we're really sorry for the experience. Upon checking, the system has been working normally without any unexpected shut-down. Therefore, we'd love to work with you to investigate further on the issue. I've already sent you an email. Please check that out. We would appreciate a second chance from you very much <3
My suggestion is that do not waste your time here. I don't know how they get these reviews. But the settings are so confusing and time-consuming.
Hi,
This is Michelle from UpPromote team, we are sincerely sorry for the unhappy experiences you have been through. My team has reached you in person to hear which part confused you the most, please let us know so we will try our best to improve the app.
Hope you will give our team another chance.
I used the app with no results, decided to cancel it but have been charged twice now. Emailed service support, but haven't got a reply yet.
Thank you for your feedback!
We checked the your billing cycle and saw that you uninstalled the app on August 20 while the lastest billing cycle was on August 14, so obviously, this was the billing for the period when you still installed the app. I've reached you for more details and our solution. Hope you can understand and look forward to hearing back from you.
Having tiers for the numbers of order received through affiliates is just plain wrong. So glad I have found other apps that do not charge me for getting orders. I will gladly pay them over this one.
We are so sorry that you left. We would like to share a little bit about our pricing structure so we can understand each other more: Referral order number is the goal of any affiliate program, the reason we put referral limit on each program is because the more referral orders are tracked and processed, the more resources it takes from our system to save, record and analyze the data.
However, you can see that beside the referral order number, higher plan would come with more features (enterprise plan will contain all features with custom development and multi-stores).
*Update: We have just increased referrals a month for our plans:
Free version : from 30 to 200 referrals / month
Growth version: from 50 to 300 referrals / month
Pro version : from 300 to 600 referrals / month
The price doesn't change.
This is a difficult program to set up! And you also have to pay to experience its capabilities! Not worth it! Look for analogues!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We will try our best to help you with setting up the app. We would love to hear you out and have a chance working with you to resolve any issue. Please check the in-app chat for our messages <3
Cheers!
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We are so sorry for your unhappy experience.
The thing is you required a huge customization that affects our whole system as well as requires massive resources to process, so we had to confirm that we cannot execute your requirement and recommended you to find another solution because we don’t want to waste your time for unfit solution and have new direction sooner.
Also, we tried to look for other apps on the app store but none seems to meet your request, that’s why we didn't suggest you a specific app name.
Again we would like to confirm that we never want to ignore our customer, on the other hand, we want to save your time actually.
I believe this company is a scam. I have an affiliate by the name "Puja Regmi" who somehow is getting orders, sometimes multiple, per day. This person has never ordered from me. I also searched this persons code and it has never been used. How can you generate multiple orders every single day, without your code ever being used? SCAM. Do not pay if something seems fishy!
Hi there. This is Stark from UpPromote team. I believe that there's some misunderstanding here. Upon checking, we could see that the affiliate promoted your shop and brought referrals using the affiliate link instead of the coupon code. Also, if you suspect any referral, you can go to the Referrals tab and deny it. I hope that has cleared things out for you.
Please feel free to reach us at support@secomapp.com or the in-app chat channel if you need our assistance. Cheers!
I can figure out this app sine 7 days no reall life personal to put me tru am confused all my client already join my program no.one can see or continue from there is not easy my coupon or lik is not working
Hi Tina. thanks for bringing this up to our attention. We've fixed the issue for you. In case you find any further difficulty or concern, please feel free to reach us again at support@secomapp.com . Cheers!