UpPromote Affiliate Marketing
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MISLEADING APP DESCRIPTION
After being assured that UpPromote included a referral feature I installed the app and started setting it up.
After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP:
A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY.
An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely.
Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer.
Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client.
This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards.
Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program.
I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims.
I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store.
Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.
Hi there. This is Stark from UpPromote support. We understand that you are upset because our logic doesn't fit your needs. We'd like to clarify that we never asked you to upgrade for the "once-off" feature, since we don't have it available at the moment. On the other hand, we appreciate that you brought this up to our attention. Our team would love to have a meeting with you to hear more about your perspective of Customer referral. It would be very helpful for our future improvement. We've sent you an email. Please check it out when you have time.
All the best,
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We are so sorry for your unhappy experience.
The thing is you required a huge customization that affects our whole system as well as requires massive resources to process, so we had to confirm that we cannot execute your requirement and recommended you to find another solution because we don’t want to waste your time for unfit solution and have new direction sooner.
Also, we tried to look for other apps on the app store but none seems to meet your request, that’s why we didn't suggest you a specific app name.
Again we would like to confirm that we never want to ignore our customer, on the other hand, we want to save your time actually.
We can not open the app now
Hi there. We have sent you a follow up email. Please check it out so we can help you troubleshoot the issue.
Looking forward to supporting you! :)
This app fails to capture any orders that are checked out with ShopPay and their customer support confirmed that ShopPay is not supported. Given that a large percentage of orders check out with ShopPay, that makes this app nearly useless - at least to me.
Hello there. This is Stark from UpPromote support. We're sorry the inconvenience. Upon checking, we believe that there's some misunderstanding in this case.
UpPromote can still track the orders paid using Shop Pay as long as the orders were made via the cart page or the check out page. I've just sent you an email with details and the solution. We hope that you could consider giving us another chance on this.
Please feel free to reach us at support@secomapp.com anytime.
Cheers!
This is a difficult program to set up! And you also have to pay to experience its capabilities! Not worth it! Look for analogues!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We will try our best to help you with setting up the app. We would love to hear you out and have a chance working with you to resolve any issue. Please check the in-app chat for our messages <3
Cheers!
Low customer service quality. They Don't help too much... the app is ok but need some points to be improves, special the customer service...
We are so sorry if you are disappointed at some point.
We only received a ticket asking for instruction to remove the app on Jan 24 08:43 and we walked you through all the steps, then we got no reply from you, we hope you could share more about your unhappy experience with our support service so we can improve better in the future.
Says that free plan is available, but once i added the APP it was showing the minimum 10$ per month. Also no responses to chat, so deleted.
We are sorry that you had a negative experience with UpPromote. We would like to clarify something here:
- The default plan of UpPromote is the Free plan, and it will never expire. I can assure you that there's no such thing as "minimum of $10 per month" in our app. Is there any chance you mistook UpPromote for another app?
- On the other hand, we couldn't see any chats or tickets from you. In case you did, could you please let us know how you tried to reach us? We hope that you can give us another chance and kindly let me know if you need assistance. I'll be right here to help you out.
Please reach us at support@secomapp.com
App makes my whole Shop freeze. It required a external Login and redirect to a Site with endless Pop Ups.
I'm Stark - UpPromote's CS Manager. I hope you're doing well. Thank you for the feedback. We'd love to hear more from you in order to investigate the issue you got there. We've sent you an email with more details. We hope that you can check that out so we could make things right for you as well as other users.
Have a great day and stay safe <3
Not only is the description of this product, incredibly misleading, it’s also incredibly hard to use, and on top of it their customer service is absolute trash
find a different one. crazy expensive