UpPromote Affiliate Marketing

UpPromote Affiliate Marketing

Recensies (3.948)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 93% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
1 juli 2024

The support team is the best. Very good App

Titan13Toy
Spanje
4 maanden gebruiken de app
5 juni 2024

BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product.

When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app.

Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.

dog Sap
Verenigde Staten
Ongeveer een maand gebruiken de app
UpPromote heeft geantwoord 7 juni 2024

Hello there,

This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify:

- The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates.
- The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase.
Due to the nature of these features, they cannot be used simultaneously.

Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you.

Best regards,

5 juli 2024

The online onboarding representative, Gwen, was very helpful and made the difference. The number of options is overwhelming, and the app seems to be very limited unless you do upgrades, but honestly, for a starter like me, the single affiliate "test" option was everything I need to start. If I were to suggest anything, I would say to the developers to calm down on the locked out upgrade option visibility, it is very intimidating - with paid levels of up to $800 a year, it leads you to think that the app is not useful until you hit a pro level. The developers should allow you to "warm up" to the app and not scare people off. I almost went shopping for a different app.

Verified Shungite
Verenigde Staten
Ongeveer een uur gebruiken de app
28 oktober 2024

Geat customer support from tanie!

Atlantik Body Care Ireland
Ierland
Ongeveer een uur gebruiken de app
15 mei 2024

This app has been so amazing for all of our affiliate needs! Their customer service is extremely responsive and they always go above and beyond to ensure my problems are resolved and my questions are answered. On top of being able to use this service for affiliates, it's great for tracking internal coupon codes/affiliate link analytics. I would suggest this app to anyone. And a special thanks to Evans who was able to get my issue resolved in less than a minute. Not only did he resolve the issue, he helped me find an easier method to complete my task. Thank you, Evans!

Attorney Shield
Verenigde Staten
3 maanden gebruiken de app
23 mei 2024

UpPromote was very helpful during our manual migration to their software. They continue to be quick to respond and provide detailed answers and solutions. Selina, the support team (especially Nick and Gwen) and the entire development team do their best to get all of our fixes and customizations turned around quickly. I also appreciate the flexibility of their commission program functionality. I recommend UpPromote.

New Earth Mexico Online
Mexico
3 maanden gebruiken de app
3 oktober 2024

AMAZING!

The Cycled
Verenigde Staten
Ongeveer 20 uur gebruiken de app
8 mei 2024

When I was assigned the project, I didn't even know the concept of affiliates. However, thanks to the easy-to-understand manual and quick support, I was able to build a complex system. I'd like to express my gratitude for the professional support, including Tommy.

タイハーブ専門カミンアンドプライ
Japan
Meer dan een jaar gebruiken de app
28 juni 2024

Just setting it up so can't comment on the app yet, but good support from Selina, thank you.

Golden Age Remedies
Verenigd Koninkrijk
4 dagen gebruiken de app
6 november 2024

Hoi,

Ik ben zojuist fantastisch geholpen door jullie medewerker Evans. Mijn dank is heel groot.

Groetjes Nicole

Private Label Accessoires
Nederland
2 maanden gebruiken de app