UpPromote Affiliate Marketing

UpPromote Affiliate Marketing

Avaliações (3.805)

Classificação geral
4,9
Número por nível de avaliação
  • 93% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
24 de outubro de 2023

We had used another App (BOGOS) developed by Secomapp. The experience was so bad: because of their failure to warn Merchants about a bug of their app that allow users to place 0 value orders from the app, we lost a large sum of money.

As a result of this experience, we would not recommend this app to any merchants. And we would warn all Shopify users that we know not to use any app developed by Secomapp.

EcoFlow UK
Tchéquia
5 meses usando o app
UpPromote deixou uma resposta 25 de outubro de 2023

Hi there. I'm Stark from UpPromote support. Since UpPromote always strives to give users the best experience possible, we appreciate the reviews from users very much. Therefore, we can't help but feel truly sad receiving a review about an app which is not UpPromote. I've contacted the BOGO team and had them reach you as soon as possible. We hope that they will have a solution and clarify all misunderstandings.

All the best.

28 de novembro de 2023

Such a bad Customer services , I tried many times to connect with them , there is no feedback , they mentioned they have 24/7 Live chat option , but after waiting few days , I still not able to find it

CUBIC
Hong Kong, RAE da China
5 meses usando o app
UpPromote deixou uma resposta 4 de dezembro de 2023

Hi there. This is Stark from UpPromote support. We actually replied to your email but we received no response from you at all. We recently tried to reach you again. We hope you can check your mail box once again and give us another chance to assist you. Looking forward to hearing from you :)

29 de dezembro de 2023

I am super frustrated with the service
I had the help of various affiliates to promove the product. We achieved a great success in Christmas sales but the affiliates did not receive nothing. We found it weird, than we tested it and what happened was that the platform was updating. Even though they were selling the platform did not show them neither de number of sales nor the accesses. It made us seem scammy for them. Please help me to solve

Hans Riche
Brasil
2 meses usando o app
UpPromote deixou uma resposta 7 de janeiro de 2024

Hello there. This is Stark from UpPromote support. Thank you for the feedback. Upon checking, we found no issue with tracking in your account. Every referrals have been tracked and showed up in the app, both for you and your affiliates. We'd love to hear more from you about what made you think so. Please feel free to reach us at support@secomapp.com or the in-app chat anytime.
Cheers!

1 de novembro de 2023

the worst company in the world i gave them nearly 100,000 affilates and they completely screwed up everything you speak with 7 different people a day i have no idea how they have these reviews

Cali Tiger
Austrália
3 meses usando o app
UpPromote deixou uma resposta 2 de novembro de 2023

Hi there. Thank you for sharing your thoughts here. Just a clarification here, all 100,000 affiliates you mentioned are for your own use only, and UpPromote will not initiate any contact with any of them. Also, we're sorry that we don't have any agents who can be available 24/7 just to support you. We had no choice but to support you with different agents. We believe all of our agents are capable of assisting you with your concerns in a timely manner. We have been trying our best to do every single one of your extra requests. Unfortunately, our team effort seems to not meet your expectations. We will keep trying to show you how we deserve those reviews.

Regards,

17 de outubro de 2023

Started getting inundated with fraudulent orders after installing this app, all linking back to an affiliate. Reached out to customer support, zero support given, just denial. Wouldn't recommend.

Willow and Beech
Austrália
5 meses usando o app
UpPromote deixou uma resposta 18 de outubro de 2023

Hi there. This is Stark from UpPromote support. I think there is some misunderstanding here. You mentioned that the orders were placed with a compromised credit card. Since you have already denied the referral and removed the affiliate from UpPromote, we suggested you contact the buyer for more information and didn't receive a response from you. Please note that we cannot trouble who made the order and who uses the affiliate links, but we would love to know if there is anything else we can do to help.

Data de edição: 27 de janeiro de 2022

I was happy enough with this app when I installed it, it did what I wanted but was very basic, having tried a couple I chose to stick with the other one, there was nothing wrong with this app but the other was just better. The bad experience came after I un-installed, when I was bombarded with e-mails (over 10 within 24hrs) from the developers asking why I had cancelled and what was wrong, when I replied I still continued to get messages still asking what the problem was, I asked them to stop but they carried on.
so in hindsight an ok app but wouldn't trust anyone that thinks that level of spamming is acceptable.

FBCandlelight
Reino Unido
Mais de 1 ano usando o app
UpPromote deixou uma resposta 27 de janeiro de 2022

Hi there. This is Stark from UpPromote team. Thank you for the feedback. We recently had a small bug with the automated email system, which led to the email being triggered multiple time. However, our team managed to fix the issue quickly. We're really sorry for the inconvenience. Please understand that we never mean to do such a thing to our customers. We really hope that you can sympathize with us in this case.
All the best.

7 de outubro de 2022

I cnt really work with the popup message for feedback. so basically you are forcing me to fill it. And I cnt even cancel the message as its disabled.

AIEN LABEL
Índia
Aproximadamente 1 ano usando o app
UpPromote deixou uma resposta 9 de outubro de 2022

Hello there. This is Stark from UpPromote support. Thank you for the feedback. We're sorry to hear about the pop-up issue. We would love to make things right for you by resolving it. We've sent you an email as well as a message via the in-app chat channel. Looking forward to hearing back from you.
Cheers!

19 de março de 2023

I don't recommend this app
They don't have phone support you can only chat with them the person chatting is dealing with multiple people at the same time so you will grow old before you can get an answer, extremely disappointing!!

Secrets Of Tea
Estados Unidos
10 meses usando o app
UpPromote deixou uma resposta 19 de março de 2023

Hi there. This is Stark from the UpPromote support team. Thank you for the feedback. Other than the 24/7 in-app chat support, we do provide phone support for urgent cases or users who need help setting up. We will now try to reach you to give you a hand :) Cheers!

27 de novembro de 2022

This app shuts down and prevents you from accessing your data-luckily we had used IG names for the discount so we were able to go back and message each one of our ambassadors. Also, customer service was completely lacking-sent numerous emails and support tickets and never got responses to help us fix the problems. Ultimately we notified our ambassadors and moved platforms.

ONDA
Estados Unidos
10 meses usando o app
UpPromote deixou uma resposta 27 de novembro de 2022

Hello there. This is Stark from UpPromote support. Thank you for the feedback. And we're really sorry for the experience. Upon checking, the system has been working normally without any unexpected shut-down. Therefore, we'd love to work with you to investigate further on the issue. I've already sent you an email. Please check that out. We would appreciate a second chance from you very much <3

3 de fevereiro de 2022

My suggestion is that do not waste your time here. I don't know how they get these reviews. But the settings are so confusing and time-consuming.

BytBot
Canadá
7 meses usando o app
UpPromote deixou uma resposta 3 de fevereiro de 2022

Hi,
This is Michelle from UpPromote team, we are sincerely sorry for the unhappy experiences you have been through. My team has reached you in person to hear which part confused you the most, please let us know so we will try our best to improve the app.
Hope you will give our team another chance.