UpPromote Affiliate Marketing
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
Avaliações (4 088)
Refinar
-
Por classificação
My suggestion is that do not waste your time here. I don't know how they get these reviews. But the settings are so confusing and time-consuming.
Hi,
This is Michelle from UpPromote team, we are sincerely sorry for the unhappy experiences you have been through. My team has reached you in person to hear which part confused you the most, please let us know so we will try our best to improve the app.
Hope you will give our team another chance.
Cannot open app and support hasn't gotten back to me. Being charged $139USD per month for nothing.
Hello there. This is Stark from UpPromote support. We're sorry that you couldn't reach us earlier. We've sent you an email with the solutions for the issue you got there. We hope you can take a look at it soon. Cheers!
We had used another App (BOGOS) developed by Secomapp. The experience was so bad: because of their failure to warn Merchants about a bug of their app that allow users to place 0 value orders from the app, we lost a large sum of money.
As a result of this experience, we would not recommend this app to any merchants. And we would warn all Shopify users that we know not to use any app developed by Secomapp.
Hi there. I'm Stark from UpPromote support. Since UpPromote always strives to give users the best experience possible, we appreciate the reviews from users very much. Therefore, we can't help but feel truly sad receiving a review about an app which is not UpPromote. I've contacted the BOGO team and had them reach you as soon as possible. We hope that they will have a solution and clarify all misunderstandings.
All the best.
Started getting inundated with fraudulent orders after installing this app, all linking back to an affiliate. Reached out to customer support, zero support given, just denial. Wouldn't recommend.
Hi there. This is Stark from UpPromote support. I think there is some misunderstanding here. You mentioned that the orders were placed with a compromised credit card. Since you have already denied the referral and removed the affiliate from UpPromote, we suggested you contact the buyer for more information and didn't receive a response from you. Please note that we cannot trouble who made the order and who uses the affiliate links, but we would love to know if there is anything else we can do to help.
I used the app with no results, decided to cancel it but have been charged twice now. Emailed service support, but haven't got a reply yet.
Thank you for your feedback!
We checked the your billing cycle and saw that you uninstalled the app on August 20 while the lastest billing cycle was on August 14, so obviously, this was the billing for the period when you still installed the app. I've reached you for more details and our solution. Hope you can understand and look forward to hearing back from you.
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product.
When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app.
Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
Hello there,
This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify:
- The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates.
- The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase.
Due to the nature of these features, they cannot be used simultaneously.
Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you.
Best regards,
Such a bad Customer services , I tried many times to connect with them , there is no feedback , they mentioned they have 24/7 Live chat option , but after waiting few days , I still not able to find it
Hi there. This is Stark from UpPromote support. We actually replied to your email but we received no response from you at all. We recently tried to reach you again. We hope you can check your mail box once again and give us another chance to assist you. Looking forward to hearing from you :)
Having tiers for the numbers of order received through affiliates is just plain wrong. So glad I have found other apps that do not charge me for getting orders. I will gladly pay them over this one.
We are so sorry that you left. We would like to share a little bit about our pricing structure so we can understand each other more: Referral order number is the goal of any affiliate program, the reason we put referral limit on each program is because the more referral orders are tracked and processed, the more resources it takes from our system to save, record and analyze the data.
However, you can see that beside the referral order number, higher plan would come with more features (enterprise plan will contain all features with custom development and multi-stores).
*Update: We have just increased referrals a month for our plans:
Free version : from 30 to 200 referrals / month
Growth version: from 50 to 300 referrals / month
Pro version : from 300 to 600 referrals / month
The price doesn't change.
This is a difficult program to set up! And you also have to pay to experience its capabilities! Not worth it! Look for analogues!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We will try our best to help you with setting up the app. We would love to hear you out and have a chance working with you to resolve any issue. Please check the in-app chat for our messages <3
Cheers!
People of customer service not very helpful. I send them few simple and constructive questions and they replied me to find other app and not waste them time. I don't understand why this tone... Nice app but customer service need to improve how talk with customers.
We are so sorry for your unhappy experience.
The thing is you required a huge customization that affects our whole system as well as requires massive resources to process, so we had to confirm that we cannot execute your requirement and recommended you to find another solution because we don’t want to waste your time for unfit solution and have new direction sooner.
Also, we tried to look for other apps on the app store but none seems to meet your request, that’s why we didn't suggest you a specific app name.
Again we would like to confirm that we never want to ignore our customer, on the other hand, we want to save your time actually.