UpPromote Affiliate Marketing

This is Stark from the UpPromote support team. Thank you for the feedback, and we're really sorry about the experience. On checking, our system has been running normally without any unexpected shutdowns, so we'd genuinely love to work with you to look into this further. We've already sent you an email — please take a look when you can. We'd truly appreciate a second chance to make this right for you.

This is Stark from the UpPromote support team. Thank you for the feedback. We'll do our best to help you get the app set up, and we'd love to hear you out and work with you to resolve any issues. Please check the in-app chat for our messages. Cheers!

This is Stark from the UpPromote team. We believe there may be some misunderstanding here and would like to clarify. On checking, we can see that the affiliate promoted your shop and brought in referrals using their affiliate link rather than the coupon code. Also, if you ever suspect a referral, you can head to the Referrals tab and deny it. We hope that helps clear things up. Please feel free to reach us at support@uppromote.com or through the in-app chat anytime you need assistance. Cheers!

This is Stark from the UpPromote support team. We're sorry for the inconvenience, and we believe there may be some misunderstanding in this case. UpPromote can still track orders paid with Shop Pay, as long as the orders were placed through the cart page or the checkout page. We've just sent you an email with details and a solution, and we truly hope you'll consider giving us another chance. Please feel free to reach us at support@uppromote.com anytime. Cheers!

We're sorry that you had a negative experience with UpPromote, and we'd like to clarify a few things. UpPromote's default plan is the Free plan, and it never expires — we can assure you there's no "minimum of $10 per month" in our app. Is there any chance UpPromote was mistaken for a different app? We also couldn't find any chat or ticket from you; if you did reach out, could you let us know which channel you used so we can look into it? We'd genuinely welcome another chance to help, so please reach us at support@uppromote.com anytime you need assistance — we'll be right here for you.

We're sorry if anything left you feeling disappointed. Based on our records, we received a ticket asking for instructions to remove the app at 08:43 on Jan 24, and we walked you through all the steps, but we didn't hear back from you afterward. We'd genuinely love to learn more about your unhappy experience with our support so we can keep improving in the future.

This is Stark from the UpPromote support team. Thank you for the feedback. In addition to our 24/7 in-app chat support, we do offer phone support for urgent cases or for users who need help with setup. We'll reach out to you now to lend a hand. Cheers!

Hi Black Sands, first of all we're sorry for your unhappy experience. On reviewing our database, we can see you have over 800 affiliates in total: 756 of them were generated by the Convert customer feature (most created automatically because they signed up on your shop), and the other 55 are not customers. When the Convert customer feature is enabled, the goal is to turn your customers into affiliates and keep them as loyal buyers. Allowing an affiliate to purchase through their own link helps retain them as your customer, but if you feel that's unfair, we'll add a setting so you can choose whether affiliates can buy through their own link. Looking at the data, in just 15 days you gained a sizeable number of organic affiliates who did generate referral orders for your store — so in our view your setup is running smoothly and has strong long-term potential. As an app developer, we always want to help merchants use the app in the most effective way. In your case, if you use the Convert customer feature, we'd recommend combining a few features for the best results: (1) create a separate program for converted customers with a lower commission rate; (2) set Store credit as the payment method so customers receive store coupons and keep buying on your shop rather than direct cash; (3) disable the Convert sign-up customer feature if you find it unhelpful. On our side, we'll continue launching features to support you and other merchants better, including: a setting to allow/forbid affiliates buying from their own link, and a setting to configure the payment method per program (so converted customers can be paid only in Store credit). Since you've been on our paid plan from 6/1/2020, your trial has ended and you'd be charged next month — but we're happy to refund this month and offer you another month free so you can explore the app further and see how it works for you. With these suggestions and this offer, we sincerely hope you'll give the app another chance.

Hi there, I'm Stark from the UpPromote support team. Since UpPromote always strives to give users the best experience possible, we truly value every review. That's why we felt genuinely concerned to receive a review that appears to be about a different app rather than UpPromote. We've contacted the BOGO team and asked them to reach out to you as soon as possible, and we hope they'll provide a solution and clear up any misunderstanding. All the best!