UpPromote Affiliate Marketing
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I am still new to this tool and had lots of questions. Chatted with Selina who is awesome by the way and helped me figure out of few things. The speed of response was amazing. I will continue to use the app and review it as i go along.
Thank you for your kind words. You will always have us on your side. Please feel free to reach us via the in-app chat channel whenever you find any issues or difficulties. We'll be more than happy to assist you. Cheers!
You have the most unrivaled online support and I am very grateful to Evans. He guided me very quickly, clearly and friendly and solved my problem.
Tommy was fantastic - his support was delightful I had an incredible experience. Thank you Tommy
Tanie was awesome to work with. Great customer service.
Excellent customer service that is super quick to respond and resolve any issues!
I'm really happy with this app and their support team. Most of everything worked right out of the box, and for the things that were a little more complicated, Selina was able to help me understand what was going wrong and to fix it.
Everything feels really solid so far and I'm looking forward to seeing how our affiliate program affects our sales over the next couple of months.
an amazing app and so simple to contact customer service (Hannah) was so helpful in helping me set up a few things
on time and on point support by Hannah
There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes.
Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck.
The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure.
If the app fixes the back arrow or refresh button, it would get 5 stars as well.
Hi there. This is Stark from UpPromote support. I hope you're doing well. We have changed the back end codes so that it will save the filters and paging on the same session (as long as you don't go to another tab on the left-hand navigation bar). It's currently on the testing phase and will be released very soon. We will send you a notification as soon as it's available. I hope with this change, your experience with UpPromote will be flawless. Thank you for bringing this up to our attention.
All the best,
Great app and easy setup with a great customer service!