UpPromote Affiliate Marketing
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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This platform is truly amazing. I recommend this to everyone.
Great support service by Barney! Very timely and effective assistance.
Tommy was amazing help
I would
Excellent Service Quickly response
Great so far and great help from support!
Superb customer service!
Customer service has been a life saver. Gwen in particular has been there to answer every question and help me through the process. Thank you guys for not only a great app but great customer service as well.
Excellent customer service! I reached out to them asking to change the title fonts and body fonts. I wasn't sure they could do it, so I contacted their service, and Barney was willing to help. I actually didn't think he would do it, but he contacted the correct service team and they updated all the fonts so they match my website's fonts. The customer service is terrific. THANK YOU SO MUCH, Barney. I would definitely recommend this app.
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product.
When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app.
Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
Hello there,
This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify:
- The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates.
- The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase.
Due to the nature of these features, they cannot be used simultaneously.
Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you.
Best regards,