UpPromote Affiliate Marketing
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This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic
We reviewed this case and both Shopify Billing and our app logs show no uninstall record from 4 months ago as you claimed. Shopify also confirmed that there's no uninstallation recorded during that time. Despite that, we refunded 2 months as a goodwill gesture, yet you asked for more.
For fairness and accuracy, we can only refund charges that are backed by Shopify’s billing and uninstall history.
All the best,
This app is very easy to use and integrates smoothly with Shopify. The in-person customer support is fast and extremely helpful, and the support Mina provided was knowledgeable. Overall, a great experience and a solid app that makes managing our store much easier. Highly recommend!
Had a great experience with support. Tanie was very helpful, quick to respond, and clearly explained the issue with the code and how to fix it. Everything is resolved now. Highly recommend!
The app works very well, and the customer support is outstanding. Tanie was incredibly responsive, patient, and helpful throughout the process. She answered all my questions clearly and made sure everything was set up properly. I truly appreciate her support. Thank you, Tanie!
The app is incredible. And their support service is active. Mina responds to me in 3 minutes and helped me remove the UpPromote Branding.
I highly recommend this app to you if you want to spend less on ads and gain high quality traffic to your store.
Tanie was very responsive and resolved my issue quickly
I am so impressed with the flexibility of the app customization and how responsive the support team is. They are also very friendly and get things done when they say it will be done. Every one I have worked with has done a great job. Mandy was super helpful today. I spent over an hour working on how to make a few simple changes to text on our sign up page. I finally contacted support (Mandy) and she came back to me with simple instructions that made the correction quick and easy. Should have contacted her first, it would have saved me a bunch of time and frustration.
Tanie in customer service is great and helped me fix an issue I was having. Thank you!
Always quick and efficient support !
This is by far the most professional app and very intuitive as well, so highly recommend it. Excellent support and communications on all the new features and best practices, a true business partner. Thank you!