UpPromote Affiliate Marketing
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I had high expectations for UpPromote, but unfortunately the quality of affiliate applications was very disappointing. At least if you're hoping to get applicants from their marketplace. It may be ok if you're doing your own promotion to attract real affiliates.
Out of the first five applicants, 3 were coupon or deal websites that appear to add no real value and may simply capture customers who were already intending to purchase. 4 out of 5 submitted applications with no information about how they plan to promote the brand, making it difficult to assess whether they are a good fit. I had to contact them via e-mail to ask more details (which turned out a waste of time anyway).
As a camping and outdoor gear brand, we expected more relevant and professional applicants, which did not occur at all. For example, one recent application came from an email address "discreet69****"... embarrassing.
The platform itself seems to work as intended, but there is no quality control or relevance of affiliate applications - even if you apply rules and restrictions for applicants.
Thank you for sharing your experience with us. We understand that some affiliates on the Marketplace might not be the best fit for some merchants. However, we recently released a feature called Creator Discovery. With it, you can find influencers across Instagram, TikTok, and YouTube without third-party tools, with audience data and authenticity scores. We strongly believe that it's worth a shot. To learn more, please reach out to our 24/7 in-app chat support channel. A live agent will be right there to assist you.
Best,
Keeps crashing every time I try to edit something.
For two weeks we have been trying to pay our affiliates but the PayPal payments fail and leave no trace of why. This worked great until this month, now we have a bunch of pissed off affiliates and have lost faith in this app.
Thank you for bringing this to our attention. We will work with PayPal and try to cover this circumstance, thus showing the payment status correctly in the app. We will send you a follow up as soon as it's resolved.
Cheers!
The app is nice and very easy to use, and the support is great. The main issue is the marketplace, which is full of scammers. The app developers should take responsibility for cleaning it up rather than leaving merchants to deal with the problem.
I am giving this 2 stars because of the very low quality of affiliates they allow to sign up on the platform. Mostly foreign coupon sites inquired. Further, I do not believe they have remotely the number they claim. I sell a fairly common mens fashion product. Yet when I search for affiliates there was only ONE affiliate that turned up. An amatuer with no audience. The tools might work fine, I don't know. But if you are signing up because there is a great base of quality affilaites to contact, don't bother.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We built UpPromote as a tool for users to build and manage the affiliate. Although the app does have some features to support users get more affiliates, providing affiliates has never been a main point of the app. However, we do have ambition of making our own network. Therefore, improving the Marketplace will be our focus in 2024. We hope that in 2024, we can show you what we can do with it.
For now, I hope you can keep enjoying the app. In case you need assistance with finding affiliates, feel free to reach us via the in-app chat.
Cheers!
Seems like it should work well but the yellow check doesn't go away after creating a text checkout?
Hi there. This is Stark from UpPromote support. Following our recent communication, you confirmed that the issue was not originating from UpPromote. We really hope that you share your experience specifically regarding UpPromote and refrain from referencing any other applications. Your feedback is highly valued as it helps us continuously enhance our services. Thank you for using UpPromote.
Regards,
I have not receive any sales through it yet
Hi there. This is Stark from UpPromote Support. I do understand the frustration of waiting for affiliates to start bringing sales. We're here to help starters like you. I've just sent you an email with some recommendations. Please take a look at it and we can discuss further.
Cheers!
I feel like this is too hard to set up and should be much easier. I can't figure out easy things like telling people the important details about the program before they sign up.
Its seems like a good idea well put together app, until you get surprised with the constant limitations, even on their basic paid plane (which is pretty much useless) it shows that it allows to have a popup after checkout so customers can become affiliates, great right? Lol but that when the customer actually signs up, in their dashboard you can’t even sync it with your shopify system with the same customer!! Oh unless you pay up for another higher paid plan. I don’t like this style of hidden shady pay more approach at all when apps do it, it shows just how much less value the service is and how you will constantly run into surprises. No thanks uninstall
I'm Michelle from Secomapp support. I'm sorry that you are confused with our pricing plans. In the Growth plan, we enable the features that can help you approach potential affiliates, while in the Professional plan, we unlock all advanced features for those that grow their affiliate management team to a certain level that needs more professional tools.
I think there was a misunderstanding about the Convert customer feature and Shopify sync account feature. We've reached you via email to provide more clarification on these features. Please reach us at support@secomapp.com for more assistance.
I don't know how this app got so many 5 star reviews but the app is VERY MISLEADING. In order to actually pay your affiliates you must have the $69.99 / month plan!! Well there goes my whole profit! It's quite embarassing actually to announce an affiliate program and then find out you cannot process payments to your affiliates! If you don't upgrade to the $70 plan, you have to process payments outside of the app. Some of my affiliates have debit cards so I have to now go sign up for some other third party and pay everyone MANUALLY. I am so frustrated because it truly feels like I've been scammed. How am I now supposed to cancel or pay insane amount of money, I barely get any affiliate referrals!! At least make it affordable for people who barely bring in any affiliates! I'd rather have a plan that grows and charge me more the more $$ I bring in. $70 is insane for small businesses like mine, that's the whole reason I even signed up for an affiliate program is trying to make more sales because none of my online ads are working anymore and I'm barely surviving. I thought ok maybe I'll upgrade to the $20 plan but NOPE CANNOT PROCESS PAYMENTS WITH THAT EITHER!!!! Small businesses beware plus a lot of affiliates will only sign up to place orders for themselves and that that commission for themselves like a coupon. I'm so upset I don't even know what to do.
Hi there! We do understand that you, as well as many other merchants, want to do the payments right from the app for convenience. Unfortunately, that will involve the merchants' payment security/privacy (especially with debit card payments). That's why manual processing payments has been the main method that most Shopify merchants do. We always aim for the best experience for our users, so we actually managed to develop the PayPal integration feature so that users could process payment right from the app. We have been trying to look for more integration to expand the in-app payment options list as well.
We've sent you an email with an alternative solution for this. We hope that you could give us a chance to make things right for you.
Cheers!