UpPromote Affiliate Marketing

UpPromote Affiliate Marketing

評價 (3,988)

整體評分
4.9
各級評分數量
  • 93% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2024年11月9日

I found the entire process a bit difficult to understand and do all the set up. As a small business owner, I do not have much time and need things to be simple and efficient. I also wish they had phone support instead of endless chats and on-board services where they can set up everything for you either for a small free or even free. Overall, there are easier programs out there and much cheaper. If you're busy small business owner and not too tech savy, you might want to skip

Golden Nibbles
美國
使用應用程式 6個月
UpPromote 已回覆 2024年11月11日

Thank you for your feedback. We’re sorry to hear that setup felt challenging. UpPromote offers multiple support options, including live chat, guides, and onboarding assistance, and our CS team is always available to help. We’re always just a message away if you need assistance, so we regret that we didn't hear from you sooner.
We appreciate your thoughts as we continue working to improve the experience for busy business owners.

Best,

2024年9月15日

They show fake referral sales/orders, Our team raised complaint with them but not received any response.

Mulnivasi eBooks
印度
使用應用程式 3個月
2024年9月14日

The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved.

When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly.

Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience.

The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted.

To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve.

After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.

Academy Ecommerce
美國
使用應用程式 3個月
UpPromote 已回覆 2024年9月16日

Hi there. This is Stark from UpPromote support. We're sorry for your experience and regret that things didn’t go as expected with our app. After investigating thoroughly, we found that the issue might be tied to either a custom configuration in your theme or a third-party localization app responsible for the currency switcher on your store. With that setup from your end, it's unlikely that any affiliate app would be able to function properly. We'd love to help you resolve the issue, so we've sent you a follow-up email. Please check it at your convenience.
Regarding the "dancing cat GIF" you claimed to get from our agent, after thoroughly reviewing the conversation history, we were unable to find any instance of a GIF or any inappropriate communication from our team.
We always aim to provide professional and helpful support, so I hope we can clarify any misunderstandings here. Please feel free to reach out with any further details.

2024年6月11日

I’ve uninstalled the app but they still charged me $69, this is unacceptable, I don’t recommend

Elhar Body
法國
使用應用程式 2年多
UpPromote 已回覆 2024年7月7日

Hi there. This is Stark from UpPromote support. We would like to clarify that we do not and cannot charge users after the app has been uninstalled. In this case, you uninstalled the app 16 days after the billing cycle started. Despite this, we had issued a full refund as a gesture of goodwill. It breaks our heart to see such accusation from a Shopify merchant.

2024年6月12日

Does not work and there is no access to customer service. It has been a year. No one has contacted me. My affiliates are selling things but getting no credit so they abandoned it. We lost a lot of business pursuing affiliates who then thought we were just not paying them for links they could SEE from their end. No response ever from customer service.

CPLI (Command Performance Books)
美國
使用應用程式 1年多
UpPromote 已回覆 2024年9月10日

This is Stark from the UpPromote support team. We sincerely apologize for the inconvenience you faced. After reviewing your case, we found only one email from you, which unfortunately ended up in our spam folder due to an issue with our mailbox. We're truly sorry for this mishap and appreciate your understanding. We’ve reached out to you via email and hope to have the opportunity to assist your business moving forward.

2024年5月30日

Our company is looking for affiliates. Non of the affiliates we contacted in the Uppromote Market Place had any interest in our product, even with a very fair % commission. Invites were submitted to over thirty affiliates.
The app appears to be more suited for those that already have affiliates, and not for companies that are starting with affiliates or are looking for more affiliates. It's too bad as the app is user friendly and appears to function perfectly for companies that have affiliates.

Florida Nutrition Centre
美國
使用應用程式 3個月
UpPromote 已回覆 2024年9月10日

Hi there. This is Stark from UpPromote support. Thank you for your sharing. We understand that our current Marketplace may not fit all businesses, especially with some niche brands. We're having a plan to focus on growing our Marketplace to be even better with more quality affiliates. We hope to get another chance to support your business in the future. All the best,

2024年6月5日

BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product.

When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app.

Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.

dog Sap
美國
使用應用程式 大約1個月
UpPromote 已回覆 2024年6月7日

Hello there,

This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify:

- The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates.
- The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase.
Due to the nature of these features, they cannot be used simultaneously.

Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you.

Best regards,

編輯時間:2024年7月22日

MISLEADING APP DESCRIPTION
After being assured that UpPromote included a referral feature I installed the app and started setting it up.
After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP:
A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY.
An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely.

Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer.

Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client.

This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards.
Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program.

I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims.

I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store.

Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.

SPRU Live Spirulina
南非
使用應用程式 大約2小時
UpPromote 已回覆 2024年7月22日

Hi there. This is Stark from UpPromote support. We understand that you are upset because our logic doesn't fit your needs. We'd like to clarify that we never asked you to upgrade for the "once-off" feature, since we don't have it available at the moment. On the other hand, we appreciate that you brought this up to our attention. Our team would love to have a meeting with you to hear more about your perspective of Customer referral. It would be very helpful for our future improvement. We've sent you an email. Please check it out when you have time.
All the best,

編輯時間:2022年1月27日

I was happy enough with this app when I installed it, it did what I wanted but was very basic, having tried a couple I chose to stick with the other one, there was nothing wrong with this app but the other was just better. The bad experience came after I un-installed, when I was bombarded with e-mails (over 10 within 24hrs) from the developers asking why I had cancelled and what was wrong, when I replied I still continued to get messages still asking what the problem was, I asked them to stop but they carried on.
so in hindsight an ok app but wouldn't trust anyone that thinks that level of spamming is acceptable.

FBCandlelight
英國
使用應用程式 1年多
UpPromote 已回覆 2022年1月27日

Hi there. This is Stark from UpPromote team. Thank you for the feedback. We recently had a small bug with the automated email system, which led to the email being triggered multiple time. However, our team managed to fix the issue quickly. We're really sorry for the inconvenience. Please understand that we never mean to do such a thing to our customers. We really hope that you can sympathize with us in this case.
All the best.

2024年2月18日

This app has done nothing for us. In the first few months something was missing. We were charged without getting notified that there was an issue. This was fixed. In the subsequent months still nothing was happening; we weren't getting any referrals or sales from this app. For us this app was waste of money. Maybe for other stores it works; looks like this app is getting high ratings. I don't know how. We didn't get much support to replicate other stores' success, if indeed this app boosted their sales.

Plantraw.com
美國
使用應用程式 12個月
UpPromote 已回覆 2024年2月25日

Hi there. This is Stark from UpPromote support. It's sad that the app didn't work out well for you. Active engagement and motivation of affiliates are crucial for your business' success. UpPromote is a tool that you should utilize with proactive effort on your part as well. We do hope to get another chance to assist and help you with your affiliate marketing campaign.
Cheers!