Downloaded this app to try the free version, only to find out the method to pay my affiliates "Store credit" is only avail on the paid versions. this seems like a feat you would allow for the free version (as everyother payment options is avail)... app looked promising, but now i can't try it out and eventually upgrade my package...
This is Stark from Secomapp support. Thank you for the feedback. For clarification, I want to let you know that even with Free plan, you can use any method to send commission to affiliates from outside of the app and mark the payment as paid in the app. That's the method used by most merchants. Please feel free to reach us at email@example.com . We're happy to provide any help you may need.
Good app, UI is a bit outdated and some areas of the UI can be complex. For example, being able to change the form on your website shouldn't be as difficult to find as it is. I think having it's own tab is justified rather than being buried in the settings.
I also think its a big shame that you are only given 1 coupon code in the free version and to then have anymore, you have to opt for the $50 pm plan. There should at least be more coupons in the cheaper plan, e.g. 25 coupons. I find this quite greedy and makes the app less accessible to smaller enterprises who wish start affiliate marketing - if they gave more care and focus with incentives, such as 25 coupons for the cheaper plan, no doubt more people would purchase and stay with Secomapp.
This is Stark from Secomapp Support. I hope you're doing well. We've updated the UI completely to make it more friendly to users. Regarding your concern about coupon, I would like to clarify something. There's no coupon limit in any plan (including the Free plan). With Free or Growth plan, you can assign 1 coupon for each affiliate, which means you can assign 1000 coupons to 1000 affiliates. Please feel free to reach us again at firstname.lastname@example.org if you need our assistance.
Have a good day and stay safe!
Max and Neo
This app is decent but has alot of typos and some small bugs. You can get around them all to make things work, but things could be streamlined to make it easier for the affiliate manager.
It takes about 2 minutes to add each affiliate due to alot of repetitive tasks that can be easily coded away. I don't like spending 1 hour to onboard 30 new affiliates.
1) You cannot set a default payment method. I need to login as each affiliate and change that option every time.
2) When adding a redirect URL, it always asks "Did you create URL redirect for this custom link?" every single time. There should be a check option to "never show this again"
3) Making custom discount codes is tedious because you need to manually go to each one again after adding the affiliate add each one and then re-type (or paste) a description of each coupon code, even though each affiliate basically gets the same type of coupon. There has to be a way to streamline this. Why isn't on the same page as their profile info?
We appreciate your feedback, we are sorry that the language barrier has caused your unhappy experience when using the app. We've reached out to a native speaker to review all over the app to make sure the language issue will no longer negatively affect your experience within our system. If you have any support request, feel free to contact us at email@example.com
This app gets the job done but is annoying to navigate as you need to click in multiple different places to get all the info for an individual influencer. It's as if zero thought went into the UX and instead they just duck taped elements together. I wouldn't recommend it.
Thank you for you feedback!
Actually, we're doing this feature and going to release it soon. we'll inform you when we finish:)
UPDATE: Automatical payout via PayPal has been launched. Now you can connect your PayPal account with our app to pay your affiliates within clicks.
To set it up, go to Settings => Integration => PayPal setup. Please, see the instruction here: https://affiliateapp-docs.secomapp.com/set-up/paypal-integration
If you need any assistance for this feature, send us a support request to firstname.lastname@example.org
Whoever designed this is not fluent in English. There are lots of grammar and spelling mistakes. There should be no reason for this. Lots of editing is needed.
I am trying this app out. I am finding it difficult to navigate and set up. It continues to open additional windows and I can't get back to where I was previously. Unsure about this app.
This app is strategically getting more expensive and offering less. They make it clear that you will be severely affected for anything less than their $50/month plan.
We have VERY basic needs for our program and there is incredibly complexity to this app. I don't want to switch, but I feel like we're slowly being forced to leave due to unnecessary complexity.
This rating was updated in order to address the new features that auto-detect language based on an affiliate's location. If the affiliate's location is different from English speaking countries, this feature will not work unless you upgrade to a professional plan, there is nothing more that justifies helping affiliates do there work seamlessly while expecting to be charged $49.99 USD /month just to unlock such feature whilst the app in itself has questionable grammar! I will elaborate below.
We noticed that the default sent email options are not grammatically structured and thus should be reassessed. The app otherwise works as intended but unfortunately, we wouldn`t recommend this app for an established business that has more than 600 active referrals! You may find it suitable to develop software that would, in turn, save you the cost of third party applications later on! Do your math and thank us later.
Thank you for your feedback.
We have added "Multi-language for affiliate account" feature for free version :)
ola aksmd k do oo o sosopfodfs~sf podçfçdf psodfçpkdfçl çsof spofºpof~dfkl ççoço çodifç çoiço dfodç
Thanks for your review, we appreciate it and will definitely work harder to improve the app better and better. If you need any support, just drop us your request to email email@example.com.