UpPromote Affiliate Marketing
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (3,948)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust affiliate management features, including customizable emails, affiliate registration, and effective sales tracking. The user-friendly interface and simple setup cater to beginners, while the professional design aids in monitoring marketing performance. Customer support is praised for its responsiveness and 24/7 availability with a live chat feature, making it a valuable tool for enhancing affiliate marketing efforts.
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This app is fabulous and the customer support is off the charts! Nick stayed with me to help me understand a few areas I didn't get. He completely educated me and I am all set. Highly recommend!
I want to extend my heartfelt thanks to Tommy for his outstanding support. He was incredibly friendly and responsive, addressing my issues promptly and efficiently.
Great support service by Barney! Very timely and effective assistance.
Great so far and great help from support!
helpful support
Hi, I am not using the app, how can I delete all the data in my site?
Customer service has been a life saver. Gwen in particular has been there to answer every question and help me through the process. Thank you guys for not only a great app but great customer service as well.
Support Gwen helped me a lot with my question, thank you very much
The support team is the best. Very good App
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product.
When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app.
Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
Hello there,
This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify:
- The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates.
- The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase.
Due to the nature of these features, they cannot be used simultaneously.
Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you.
Best regards,