UpPromote Affiliate Marketing

The Logic Issue: If you have multiple collaborators or influencers (e.g., Collaborator A is linked to SKU 1, and Collaborator B provides a coupon for SKU 2), this app CANNOT handle them in a single order. Their system forced the entire order’s commission to only ONE person, completely ignoring the "Product Connection" I set up for other SKUs. In my case, even though a product was hard-linked to a specific partner, a simple coupon used for a different product in the same cart wiped out their credit.

The Support/Attitude: When I reported this as a logic flaw, the support team’s response was incredibly arrogant. They claimed they had "never heard of this request" and refused to fix this fundamental data integrity issue unless I paid for "expensive customization." They ignore the fact that as a Pro Plan subscriber, I expect accurate attribution—it’s the core purpose of an affiliate app!

Conclusion: This app is only suitable for very small, simple stores with only one influencer per customer. If you are a professional merchant with multiple SKUs and various influencer partnerships, STAY AWAY. Their "one-order-one-owner" logic will cause you to lose data and damage trust with your collaborators. They care more about charging customization fees than fixing their product's basic logic.

I have been using UpPromote for over a year now. I've impressed with the customer service time and time again. My website set up is a bit wonky as I use a third party website and use the Shopify lite for my cart system. Whenever I have run into a problem, Evans has gone out of the way to help and has always been patient with me. I appreciate the functionality of the app and have been very pleased with my experience.

Excellent support. Immediate response. Immediate solutions!
We use UpPromote across several sites. We find that our continued support of this amazing affiliate app is totally based upon the support given by their team. Tanie helped us today and is an example of the amazing support team members.