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NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE FIX IT ASAP
Hey team Targaryen Treasures, I went through your Checkout and it seems you have not enabled EMI options from your Merchant Dashboard. To enable Widget -
1. Ensure you are a Widget compatible Shopify theme https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/#compatible-themes
2. Ensure you have enabled EMI options from Merchant Dashboard. Note: most EMI options are applicable only on INR 1,000 and above. So your product amount has to be greater than that.
3. You can also create Offers instead from Merchant Dashboard, and they will appear on Widget.
If you still face any issues after these checks, please raise a ticket from Merchant Dashboard and our team will look into it.
Best,
Shravani
Razorpay
Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward.
They promoted as a free widget, but today I received an email stating that it would be approx. ₹1800 a month which is too high for this, will look on to move away from Razorpay and lookout for alternatives.
Hi Team Motorsche, we spoke on phone. We sincerely regret the inconvenience caused. You are a valued Razorpay merchant and we want to make this right. Rest assured that we are looking into your issue on priority basis.
If you have further concerns you'd like to highlight, please email us at affordability-widget@razorpay.com.
Best wishes,
Shravani
Razorpay
cant see button under product price tag
Not working. Fix it so that we can use!
Hey team Letter Company, I went through your Checkout and it seems you have not enabled EMI options from your Merchant Dashboard. To enable Widget -
1. Ensure you are a Widget compatible Shopify theme https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/#compatible-themes
2. Ensure you have enabled EMI options from Merchant Dashboard. Note: most EMI options are applicable only on INR 1,000 and above. So your product amount has to be greater than that.
3. It seems your products are not that highly priced, but you can create Offers instead from Merchant Dashboard, and they will appear on Widget.
If you still face any issues after these checks, please raise a ticket from Merchant Dashboard and our team will look into it.
Best,
Shravani
Razorpay
Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward.
The customer support is non-existent and other founders have given us the feedback that this is how they operate.
Sad and shameful, we thought razorpay was a respected partner in India but can now understand why its 2.9 rated.
Would not recommend installing!
not working.
App not working after installing, cannot see it under pricing section even after making changes in the theme. No support from razorpay!
I reached out to razorpay support atleast 5 times and they kept on playing email email but no solution was given. I suggest using juspay (better inegration support) or phonepay which charges zero commission on transactions.
Thank you for your feedback regarding the issue you encountered. We apologise for any inconvenience caused. Our team is currently investigating the matter to resolve it promptly. We appreciate your patience and will provide you with an update as soon as possible.
Best Regards,
Ankita Agrawal
Razorpay
Widget gets stuck once anyone clicks on plans. Unable to solve this issue. Contact us for the resolution
Thank you for taking the time to share your feedback. We have resolved the problem and the widget is now successfully live on your website.
We apologise for any inconvenience caused. Thank you for your understanding.
Best Regards,
Ankita Agrawal
Razorpay
App not working after installing, cannot see it under pricing section even after making changes in the theme.