Razorpay Affordability Widget

NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE

Dear Razorpay Support Team,

I hope this message finds you well. I am reaching out regarding an issue with the Razorpay Affordability Widget on my website. While the widget is simply being shown to customers, I noticed that 1% is being deducted from every transaction processed through my store.

This fee wasn’t clearly disclosed when I set up the widget, and it seems misleading since the widget was advertised as "totally free" to display. There was no indication that showing the widget would incur a 1% fee on all transactions.

I kindly request a refund of the 1% fee deducted from these transactions and would appreciate clearer information about this charge moving forward.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
Sai Creations Watches

Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward.
The customer support is non-existent and other founders have given us the feedback that this is how they operate.
Sad and shameful, we thought razorpay was a respected partner in India but can now understand why its 2.9 rated.
Would not recommend installing!