Razorpay Affordability Widget

NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE

Very disappointed – such a big company like Razorpay, but the Shopify integration/app is not working properly. Even though my account status is activated and EMI is enabled in dashboard, the EMI option is not showing on checkout or product page. I followed the documentation and tried multiple times, but still no result. Please fix this issue urgently – this is creating a bad customer experience.

Dear Razorpay Support Team,

I hope this message finds you well. I am reaching out regarding an issue with the Razorpay Affordability Widget on my website. While the widget is simply being shown to customers, I noticed that 1% is being deducted from every transaction processed through my store.

This fee wasn’t clearly disclosed when I set up the widget, and it seems misleading since the widget was advertised as "totally free" to display. There was no indication that showing the widget would incur a 1% fee on all transactions.

I kindly request a refund of the 1% fee deducted from these transactions and would appreciate clearer information about this charge moving forward.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
Sai Creations Watches