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horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!
Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to leah.dong@afterpay.com? I'll make sure to find the right person to help.
It is very difficult to reach anyone in customer service, I've sent multiple help tickets and no response. Why is there no customer service number? I need to speak with someone, as soon as possible.
Thank you for the review! I'd be happy to help you with your questions.
For general questions, please contact us at: https://help.business.afterpay.com/hc/en-us/requests/new
For technical integration/support questions, please contact us at:
https://afterpay.formstack.com/forms/global_merchant_technical_support
We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.
Thank you for your review and I apologize for your experience. Our customer service or sales team members tend to encourage merchants to apply because our underwriting team is best at determining if your business is a right fit for Afterpay as each business is unique, it's hard to have a blanket answer. Some reasons for rejecting the application is private. In your case, certain items in your store sells fell into our banned categories. I have already shared your feedback to appropriate teams. Please let me know if I can assist with anything - you can reach me at leah.dong@afterpay.com
Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.
Thanks for reaching out. It appears you were able to contact our support team and are assisting you to get Afterpay up and running.
So easy to install... don't know what the other reviews are talking about!!
Not easy to install and no assistance. Nothing works!!!
Does not work
Doesn’t work half the time and no one will email back. It’s been a few weeks now of “processing “
AfterPay as a service is fine. This app is garbage.
I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up.
Support is non-existent.
Hi there,
We are so sorry that this app wasn't working out for you and we are determine to make sure things are right. I've sent you an email asking for more details, please respond so we can get to the bottom of this.
Thanks!
Leah
It took some time, but Afterpay was thorough and complete with my approval and setup. It's great being a part of their community.
