Rezensionen (50)

Gesamtbewertung
1,9
Anzahl pro Bewertungsstufe
  • 24 % der Bewertungen sind 5 Sterne
  • 0 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 74 % der Bewertungen sind 1 Sterne
30. August 2022

Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails

JEWEL AUS
Australien
Etwa 2 monate mit der App
Afterpay hat geantwortet 13. Oktober 2022

So sorry to hear about your experience. Could you send one last email to leah.dong@afterpay.com and give me your company information please? I will personally make sure we get to the bottom of this.

2. Juni 2023

Love it so much once I got approved and the Afterpay message in my store the Afterpay sales have been coming through I’m glad I added Afterpay to my online store it can be used online and in store love it

The Manifesting Collection
Vereinigte Staaten
Etwa ein jahr mit der App
26. November 2021

Most horrendous customer service. I have been trying to reach them for weeks now about the recent upgrade and can't speak with anyone on the phone. Left several messages and no one returns phone calls. I will be removing the app shortly from my store.

Chesserfeld
Vereinigte Staaten
Etwa 2 monate mit der App
Afterpay hat geantwortet 24. Februar 2022

Thank you for your review and I'm so sorry for your experience. As a company, we have underwent some major changes recently and so sorry that your outreach went through the cracks. I've already shared this with our customer service team. Please email me at leah.dong@afterpay - I would be happy to make sure you get whatever help you need.

7. Mai 2023

i reside in canada and i can’t take afterpay payments from the U.S even though that’s where most of my sales come from… doesn’t make sense

kaydollhouse
Kanada
Etwa ein monat mit der App
15. November 2022

I have tried to get this app up and running several times with no success. I get an email to login, then it says compliance review is still reviewing, even though i get emails to say review is completed and ready to install. until afterpay get their install / integration sorted I will give it a miss.

NDT Sales Australia
Australien
Etwa ein monat mit der App
Afterpay hat geantwortet 21. November 2022

We're sorry to hear you're having issues with our app. I've checked in with our technical support team and it appears we are working with you on getting this resolved. We will review your feedback to improve our communications during the review process.

19. August 2023

Complete junk. After I went through hours of trying to install their spaghetti code without their help, they won't approve my store. Waste of time because "dropshipping" is not a legit business type in their opinion. What losers. Why even have them on here. WASTE OF MY AND YOUR TIME.

Decorate Beautiful
Vereinigte Staaten
26 tage mit der App
8. Mai 2023

Thee worst went through the entire process my customers started using just to find out my shop didn't get approved after my customer used afterpay. No notice was sent to me. No reason of denial when their are a lot of hair company's using them. Now I have to remove all of this off my website. There is no phone call or help desk to help you. All website help is not helpful, people that email you don't help you. This is a joke. My customers begged for afterpay... never again. No longer will use for myself either worst experience ever now I got to get the money they do have smh

Iwear4u ™
Vereinigte Staaten
21 tage mit der App
15. Dezember 2022

So it has been about a month since I applied, i received an email saying that I was approved and would be active on the 6th. Every time I long in it says it is still in review and I have sent multiple emails with no replies. I will be removing this app and finding a different one. Don't waste your time like I did.

Reads & Runes L.L.C
Vereinigte Staaten
19 tage mit der App
Afterpay hat geantwortet 15. Dezember 2022

We're sorry to hear about your onboarding experience. It is never our intention to mislead or ignore our merchants. I've checked our system and it appears we reached out to your email (reads***gmail dot com) on November 30th to verify some information on your Afterpay Application but never received a response.
Is this still the correct email to reach you? We've flagged your case internally and will try to reach out again in case you're willing to give us a second chance.

2. Juni 2023

my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!

Mama Llama Makes
Australien
18 tage mit der App
12. Februar 2023

How am I supposed to know when my customer pay there payment it doesn’t let me know when will I be receiving the payment’s every 2 weeks help me please I’m barely starting.

Jenn's Beauty Shop
Vereinigte Staaten
11 monate mit der App
Afterpay hat geantwortet 15. Februar 2023

Hey! We're happy to help clear up any confusion and answer your specific payment question. Can you please submit a ticket at https://help.business.afterpay.com/hc/en-us/requests/new and we'll get back to you as soon as possible. Thank you.