Afterpay On‑Site Messaging

App is garbage and does not do anything. I feel like its been discontinued.

Doesn't recognise Footer ingestion, uninstalled and used manual snippet instalation insted

Driving myself absolutely crazy with Afterpay. This app is just not it. Afterpay messaging doesn't change with variant products. When I ask Afterpay for help, they tell me to get a web developer to code the system correctly. The directions on their website merchant page won't even allow the code to be inputted, the directions of what to change are just simply unhelpful. I am so disappointed. I added afterpay to my website 6 years ago and it was such a simple process. Now it is a nightmare, with no help.

No, not yet - this one is undercooked and not ready. Support via the website is also full of bots who just want to ask you for your ID instead of fixing a problem.
Awaiting a msg from the Dev team via support in Shopify.
Either they get it right or customers won't use them as a preference.

The Afterpay on-site messaging app doesn't work and the block is invisible so we had to get our developer to add a custom liquid code under the price block for it to finally show on the site. Make sure you add the custom liquid in the correct market you signed up for (i.e. US, CA etc) otherwise it will not work.

One advice is to ensure your default currency and primary market match the account you applied for.

Since we're based in Canada and the majority of our customers are from the United States, we set our default currency to USD and had to apply and get approved for a US merchant account, installed the Afterpay US (NEW) app and utilize our credentials for the US account.

If you have separate US and CA Afterpay Merchant accounts, you must have separate Shopify stores to activate Afterpay using each merchant credentials. If you do not have separate stores and is utilizing Shopify's Market feature, it will not work.

Useless App & Non-Existent Support!

This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty.

We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared.
Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional.
The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue.
After weeks of back-and-forth emails, no resolution was provided.
Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.

Doesn't work for my store. Going round in circles with support for 6 months. "We can confirm that your account is currently undergoing compliance checks.
A member of our Compliance Team will be in contact shortly with the next steps via a separate email thread.
This case will be closed as you have reached out to the post-integration technical support."
"We've closed this support request. Your request was not able to be resolved today."

This is terrible, I cannot acess the funds from orders made on my store, I can't get in conact with a live person just bots that can't seem to help me. I can no longer log in to my account. I need some one to urgently contact me in reference to this matter.

Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.

we have not got paid for almost two months now