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Doesn’t work at all !
I’ve lost all my time with them and nothing happened couldn’t even Conect to my store and all the code and links doest’t work
Not happy, I can't install the afterpay messaging to my store. The codes they aren't there to replace them with. I have emailed them multiple times without a reply.
Doesn’t work half the time and no one will email back. It’s been a few weeks now of “processing “
It's a waste of time, the app doesn't work. Technology is so advanced that even new apps are working flawlessly on Shopify themes but a company of such a big stature couldn't afford to fix their app.
App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.
my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!
We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.
Thank you for your review and I apologize for your experience. Our customer service or sales team members tend to encourage merchants to apply because our underwriting team is best at determining if your business is a right fit for Afterpay as each business is unique, it's hard to have a blanket answer. Some reasons for rejecting the application is private. In your case, certain items in your store sells fell into our banned categories. I have already shared your feedback to appropriate teams. Please let me know if I can assist with anything - you can reach me at leah.dong@afterpay.com
Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails
So sorry to hear about your experience. Could you send one last email to leah.dong@afterpay.com and give me your company information please? I will personally make sure we get to the bottom of this.
We've used After Pay for several years as a payment option. The app install was very easy and seamless. Keep in mind that I was already an approved merchant so I just had to uninstall old code on my store and install this app--it was super easy. After Pay has always been supportive of my business and has collaborated with me in the past. The customer service is great and I feel they are supportive in trying to help their merchants get sales and build brand awareness through the campaigns they launch.
We are happy to have you as a part of the Afterpay family and glad to hear our on-site messaging app is helpful!
We've been with Afterpay for 2 years now. First year - no tax invoice form and no response from the company. This year a tax form was sent out and it was COMPLETELY INACCURATE! *update 3/21* Afterpay had a representative reach out to me, however, they seemed a bit more interested in having me update their app and less interested in the tax form concerns.
Hi there, thank for being a part of Afterpay and growing your business with us. I just connected you and the team who managed tax invoice forms over email - let get to the bottom of this together.
