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my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!
I worked hard setting up the app and suddenly got a message that I have been declined, they didn't tell me any reason.
We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.
Thank you for your review and I apologize for your experience. Our customer service or sales team members tend to encourage merchants to apply because our underwriting team is best at determining if your business is a right fit for Afterpay as each business is unique, it's hard to have a blanket answer. Some reasons for rejecting the application is private. In your case, certain items in your store sells fell into our banned categories. I have already shared your feedback to appropriate teams. Please let me know if I can assist with anything - you can reach me at leah.dong@afterpay.com
Have been approved and have afterpay as a payment method yet this app still wont connect and when i try it says it is still in review. this issue needs to be fixed
We're sorry to hear this. I notice Afterpay is live on your website now. If you are still seeing issues our technical support team will be happy to assist you. Please submit a ticket at https://afterpay.formstack.com/forms/global_merchant_technical_support
AfterPay as a service is fine. This app is garbage.
I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up.
Support is non-existent.
Hi there,
We are so sorry that this app wasn't working out for you and we are determine to make sure things are right. I've sent you an email asking for more details, please respond so we can get to the bottom of this.
Thanks!
Leah
Didnt work
Don't even bother, I suggest trying Klarna instead, get instant approval, Afterpay wont even respond to you if your business is too small. Customer Service was horrendous as per other reviews, you won't get any support at all so use Klarna instead. Reached out multiple times and everytime I got silence as a response. USE KLARNA INSTEAD.
Thank you for your review and I'm so sorry for your experience. As a product manager on e-commerce platforms, I can assure you that most of our merchants are small businesses and we do care very much. As a company we have underwent some major changes recently and unfortunately your outreach went through the cracks. I've already shared this with our customer service team. Please email me at leah.dong@afterpay - I would be happy to make sure you get whatever help you need.