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App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.
This is terrible, I cannot acess the funds from orders made on my store, I can't get in conact with a live person just bots that can't seem to help me. I can no longer log in to my account. I need some one to urgently contact me in reference to this matter.
It is very difficult to reach anyone in customer service, I've sent multiple help tickets and no response. Why is there no customer service number? I need to speak with someone, as soon as possible.
Thank you for the review! I'd be happy to help you with your questions.
For general questions, please contact us at: https://help.business.afterpay.com/hc/en-us/requests/new
For technical integration/support questions, please contact us at:
https://afterpay.formstack.com/forms/global_merchant_technical_support
horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!
Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to leah.dong@afterpay.com? I'll make sure to find the right person to help.
Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.
Thanks for reaching out. It appears you were able to contact our support team and are assisting you to get Afterpay up and running.
we have not got paid for almost two months now
We've been with Afterpay for 2 years now. First year - no tax invoice form and no response from the company. This year a tax form was sent out and it was COMPLETELY INACCURATE! *update 3/21* Afterpay had a representative reach out to me, however, they seemed a bit more interested in having me update their app and less interested in the tax form concerns.
Hi there, thank for being a part of Afterpay and growing your business with us. I just connected you and the team who managed tax invoice forms over email - let get to the bottom of this together.
Already had afterpay installed as a payment method and this was simple to add to the products page to show the Afterpay payments price.
The messaging is just that, a message, it shows customers on the product page and the checkout page that its available, the after pay button turns up after they click checkout on my shopify store. If you click on the green messaging button it just gives the shopper the run down, it doesn't take them to pay via after pay. So i followed the video and it showed up straight away. The reviews really freaked me out I didn't know what was going on!
It works anyway so nothing to complain about from me..
Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails
So sorry to hear about your experience. Could you send one last email to leah.dong@afterpay.com and give me your company information please? I will personally make sure we get to the bottom of this.
