Afterpay On‑Site Messaging

Useless App & Non-Existent Support!

This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty.

We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared.
Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional.
The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue.
After weeks of back-and-forth emails, no resolution was provided.
Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.

Horrible Customer Service, No Response!

Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.

App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?

Straight up doesn't work.

The app block does not load at all and just stays empty/blank.
Support will tell you to refer to the extremely basic installation instructions, which obviously wouldn't help if the app itself does not function at all.

The messaging is just that, a message, it shows customers on the product page and the checkout page that its available, the after pay button turns up after they click checkout on my shopify store. If you click on the green messaging button it just gives the shopper the run down, it doesn't take them to pay via after pay. So i followed the video and it showed up straight away. The reviews really freaked me out I didn't know what was going on!
It works anyway so nothing to complain about from me..