AfterSell Post Purchase Upsell
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It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.
Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.
Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns!
In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased.
This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order.
To prevent this confusion, we recommend:
1. Changing the text in the offer to emphasize an additional product is being added
2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order")
If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order.
If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing Support@AfterSell.app
Thank you so much, hope you have a great week!
a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.
Hi there!
Thanks a ton for the honest review about the app, our support team would love to connect with you to help you investigate and resolve this issue. One of our founders, Armon, will also reach out to you too in regards to this.
Would you be willing to send us an email at Support@AfterSell.app so our support team can investigate and help?
Thanks a bunch and hoping to hear from you soon,
- The AfterSell Team
so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.
AI robot support and they haven't upgraded to the new shopify extension.
Cant cancel subscription
Thank to this app, I just got a chargeback. DON'T DOWNLOAD.
A lot of bugs in the thank you page, basically, doesnt work
We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify
Hi there!
I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now.
I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :)
Thanks for the feedback!