AfterSell Post Purchase Upsell
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I had a fantastic experience with AfterSell and their support team, especially Dom! I was setting up an upsell offer and ran into a couple of challenges regarding product images and replacing an existing order with an upgraded variant. Dom was incredibly responsive, knowledgeable, and patient, providing clear guidance and multiple solutions to help me get everything set up properly.
What really stands out about AfterSell is the sheer number of customizations available right out of the box. The platform is incredibly flexible, allowing for tailored upsell strategies that fit different business needs. On top of that, the support team provides helpful insights into how Shopify’s payment gateways work with post-purchase upsells, ensuring everything runs smoothly.
If you're looking for a powerful upsell solution with extensive customization options and an exceptional support team, I highly recommend AfterSell!
WOW! 🤩 Thank you so much for such a wonderful review! We're so happy you had a great experience with Dom's responsiveness, knowledge, and patience in getting you set up. We're so pleased that you enjoyed our easy interface and flexible upsell options 😁. We love being able to help our merchants succeed in every way possible, so thank you again for recognizing the extra information provided. We look forward to continuing to work with you and please let us know how we can continue to assist you!! ❤️
New review:
So they did act really quick in solving the issue's at hand and now we are back up and running pretty quickly. 10/10 for how quickly they reacted and we are happy to say the app is working properly again.
Old review:
No communication about the app literally being broken by the new Shopify checkout.
Lost revenue and now it doesn't even work.
Thank you very much for allowing us to correct this issue for you 🙏. We're glad we reacted quickly to get our app working properly again for you. We appreciate your patience while we worked on corrected this and look forward to continue to work with you in the future ☺️
Excellent customer support! Their help desk responded really fast and explained thoroughly how things work and showed in-depth knowledge on how to resolve my issue!
We're so happy to hear that our help desk responded to you quickly and was able to provide an in depth explanation on how to resolve your issue as well as for the product as well. We look forward to continuing to provide you excellent support and growing with you in the new year 😁
Patti was AMAZING - so helpful and patient. She even sent quick step-by-step videos to help explain things. However, updating to a new version is tedious, time-consuming, and frustrating - it requires setting up all of the upsells again (triggers and products). The update should have the option to migrate settings to the new version.
Thank you so much for taking the time to leave us a review. We're so glad that you had a great experience with Patti with her videos and patience. We understand how the upgrading to a new version can cause frustration and we want to let you know that our Product Team is actively working on making that a much smoother transition. We really appreciate your feedback and look forward to providing you the best experience possible with our app. Please continue to share with us and let us know how we can continue to support you. 🙏
had a great experience with Lillian from support. She helped me to set up correct upsell flow and made sure I understood every detail. It was quick too!
Hailey helped me setup a funnel which i hope will perform better than mine. She's been really cooperative
Hailey will be thrilled to read this 😄 We're so glad she could help setup a funnel and we hope to see your success with us. Please let us know if we can help with anything else 😀
Lillian was very helpful and quick to respond to my need. I would definitely recommend this app and the team behind it!
Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.
I'm still using the free trial so jury is out on the product yet as we are only just setting it up but the customer service / help desk are amazing so leaving the review to compliment them on a job very well done.
So far the app looks good but only been using it for a couple of days so will give a more thorough review after a month
We're so happy that you enjoyed our customer service! We look forward to continuing to work with you so please let us know how we can continue to assist you!
So far this sub app is working great. I really like the scheduling feature. This has made my customers experience with our product, and their subscriptions better.
We're so glad you like that scheduling trigger, we also thought it would be a great feature to offer our customers 😀 We can't be more happy that we've been able to improve the already great experience your customers have with your product and subscriptions. Please don't hesitate to let us know if we can do anything to make your experience with us even better! 😀