AfterSell Post Purchase Upsell
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The initial setup was a little confusing and a setting did not default to what I thought to be a standard setting. However, after getting in touch with Lillian, she was extremely helpful and even sent a video explaining the steps that needed to be taken to rectify my issue.
We're so glad Lillian was able to help you with sending a video explanation 😀 We would love to hear your feedback on how we can improve the setup process to be more clear, please let us know at: support@aftersell.com. Looking forward to working with you 🙏
very simple and intuitive. works and good customer support.
Easy to setup and great for adding incremental profit to your business!
Thanks for the honest review Candy Claws, we really appreciate it! 🤩 We also appreciate your loyalty too, you've been with us for a long time now!
Feel free to reach out at any time if you have any feedback or concerns.
- The AfterSell Team
Been using this app for over a year. We definitely love it!
Really a fantastic app all around, great pricing, customer service and user experience.
I've been using Aftersell for a while, first just for their post-purchase upsell functionality, which pretty quickly improved our AOV significantly. After switching to shopify plus we diligenced a bunch of other tools for post purchase upsell and also checkout page blocks, but ultimately discovered that Aftersell WAYYY exceeds other tools in terms of functionality and design. Plus, their pricing is much more fair.
There customer service is also amazing (shout out to Dumebi!). I can't recommend them enough!! 10/10
Lillian was great! Fantastic support - very helpful and fast. Love the app, its been crushing it for us. Must have!
Perfect post-purchase upsell app, very easy to set up and integrate and customer support is awesome!
Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.
Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns!
In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased.
This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order.
To prevent this confusion, we recommend:
1. Changing the text in the offer to emphasize an additional product is being added
2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order")
If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order.
If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing Support@AfterSell.app
Thank you so much, hope you have a great week!
Very usefull app for increase AOV, support its very effective with live chat. im veru happy with this app, i recommend
Love the robust-ness of this AfterSell app. Much better than the other post purchase upsell apps we've used in the past.