AfterSell Post Purchase Upsell , 744 avis
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A lot of bugs in the thank you page, basically, doesnt work
We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify
Hi there!
I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now.
I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :)
Thanks for the feedback!
Worst customer support ever
Deduct the money without my knowledge。
This app is the worst, most buggy app I have ever used on Shopify. 3 bugs already we've had to go back and forth with support on
Hi there,
I am sorry to hear that you've had such a negative experience with our app. As a merchant myself in the past, I understand where your frustrations are coming from. Since your review from 2 years ago, we have gone ahead and made significant improvements. This includes a full app rebuild from the ground up, three new version releases, and 100s of new features. We have also scaled up our engineering and customer support team so we can help you faster. I would love to invite you to give the new AfterSell a try and to turn your negative experience into a positive one.
Best,
Armon
Co-Founder @ AfterSell
Orders through aftersell keep getting declined but processed. So orders are still being fulfilled, but no payment. A nightmare.
Hi there, I am terribly sorry this happened! This issue looks to be caused by a bug between Shopify and another app you're using. We do have a solution for this though to deal with this limitation. I have reached out directly to your email and I am looking forward to your response. Our team is on it, lets find a solution!