AfterSell Post Purchase Upsell
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Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.
It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.
Hi there!
Thanks a ton for the honest review about the app, our support team would love to connect with you to help you investigate and resolve this issue. One of our founders, Armon, will also reach out to you too in regards to this.
Would you be willing to send us an email at Support@AfterSell.app so our support team can investigate and help?
Thanks a bunch and hoping to hear from you soon,
- The AfterSell Team
Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.
Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns!
In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased.
This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order.
To prevent this confusion, we recommend:
1. Changing the text in the offer to emphasize an additional product is being added
2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order")
If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order.
If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing Support@AfterSell.app
Thank you so much, hope you have a great week!
Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.
so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.
Randomly took 35$
Thank to this app, I just got a chargeback. DON'T DOWNLOAD.
Cant cancel subscription
AI robot support and they haven't upgraded to the new shopify extension.