AfterSell Post Purchase Upsell
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (995)
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Etter vurdering
GREAT APP + CUSTOMER SERVICE IS ON POINT !! LOOKING FORWARD TO THE RESULTS OF USING IT WILL UPDATE IN 30 DAYS WITH HOW MUCH THIS APP MADE US!!!
Thank you so much for the epic review 😃! We're so happy to hear the positive feedback.
- AfterSell Support
it was easy to use. look good and everyone should have this on there website. just a real easy app to use. Better than so many out there, real time reviews.
Thank you for the positive feedback! It is very much appreciated 🙏.
- AfterSell Support
Watched the training video provided to help me set up my first upsell / downsell funnel. Now that ive done it, it's super easy. Can't wait to see what it does for sales. highly recommend this product.
We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify
Hi there!
I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now.
I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :)
Thanks for the feedback!
Great customer service
This app is the worst, most buggy app I have ever used on Shopify. 3 bugs already we've had to go back and forth with support on
Hi there,
I am sorry to hear that you've had such a negative experience with our app. As a merchant myself in the past, I understand where your frustrations are coming from. Since your review from 2 years ago, we have gone ahead and made significant improvements. This includes a full app rebuild from the ground up, three new version releases, and 100s of new features. We have also scaled up our engineering and customer support team so we can help you faster. I would love to invite you to give the new AfterSell a try and to turn your negative experience into a positive one.
Best,
Armon
Co-Founder @ AfterSell
Just got the app so not much to say about performance yet but the service is the best I've received from any app so far. Actually put me in touch with a guy who gave me detailed feedback on how to improve my upsell page for more conversions and implemented the changes for me! Legendary stuff. Now let's see if it works. (Suggestion: would be nice to have the option to sell more than one product on the upsell page. Say if you could pick a collection and the algorithm could show products that are converting the most as the upsell selection)
There is no way to cancel your subscription. If there is, they have not made it easy to locate. Beware of this ahead of time because it can cost you $799
Hi there, thanks for taking the time to share your thoughts. I wanted to clarify our pricing, I believe there may be a misunderstanding here!
To clarify, the app has a 30 day free trial and only has a charge for stores who have over 50 orders a month. Stores have to accept a usage charge of up to $799 but we will NEVER charge that amount unless you have over ~25000+ orders a month. The app is free for the vast majority of stores and scales up as orders increase ($9.99, $14.99, etc).
A full pricing list is provided here:
https://aftersell.com/pricing
We also offer a fully free 30 day trial, and 5x ROI positive guarantee. That means if you do not get at least a 5x return on the app, reach out and we will refund all costs. Most merchants see over a 2000% ROI!
To cancel the subscription, the app should be uninstalled (no additional steps needed). Once it is uninstalled, the subscription is fully cancelled. Based on your feedback, we have introduced more support docs to clarify this!
As both a Shopify Store Owner in the past and Partner myself, I totally understand your concern on pricing. That is why we have done our best to make our pricing as accessible as possible — for merchants of all sizes — from startups to enterprises.
I want to do anything in my power to work with you to turn this negative experience into a positive one. Looking forward to hearing from you and implementing any additional feedback you may have!
Best,
Armon
Co-Founder @ AfterSell
I really like this app and their customer support is great!I had asked one of their experts to review my store and they answered really quickly.
Great support and communication from Pierre. Even went to the extent to provide a Loom support video! Cannot fault the service whatsoever.