Aftersell Post Purchase Upsell
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I was charged $149.99 USD because my store grew, yet Aftersell actually generated less revenue than the previous period.
So I’m paying more for worse performance.
There was no warning about the price increase, and no improvement on their end to justify it.
They’re simply charging more because my store grew, not because they delivered more value. Ridiculous.
Scammers with their pricing, I paid 267,05 $ USD last month without knowing that you pay a fixed rate and 0.03€ per order
Hi CRISTAL PLAQUE, thanks for the feedback and we appreciate your patience while we looked into this. Billing surprises are never the experience we want for our partners, and after reading your review, Brandon from our team reached out privately to dig into your account and make things right.
Your feedback has also pushed us to make our pricing model more visible throughout the app so no merchant feels caught off guard going forward. We'd genuinely love to reconnect and continue the conversation if you're open to it.
Our door stays open whenever you're ready.
Not working for multi-currency stores, no TYP A/b tests, slow support
I cant see my funnel . Smart funnel ??? what is this ? Why I cant see
I got charge a 54.99 USD usage fee for this app, i do not get any sales from it and not even enable the app, not sure why, asking for a refund now
It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
according to Shopify’s own documentation
Post-purchase upsells don’t work with Apple Pay, Shop Pay, or Google Pay. It’s unbelievable that an upsell app can’t show upsells to customers using the most common payment methods. And while you’re left guessing which checkout option might actually trigger their widget, AfterSell keeps charging you full price anyway.
Hey, GLENARI! Brandon here! I'm the Support Lead for the Aftersell Team. It's great to connect with you!
Thank you for your review; I know that getting the most value out of your app suite is important and these limitations got in the way of maximizing the value you can get with Aftersell. Some good news - Aftersell has a 'Positive ROI Guarantee' which means we're happy to refund you the value of your Aftersell charge if it costs you more than it makes you!
I wanted to let you know that I've sent you an email to follow-up to discuss our guarantee! I'd love to chat with you more about the situation and see how I can lend some additional support! I hope to hear from you soon!
Me cobraram mesmo sem eu ter usado o aplicativo. E é caro, então, cuidem ao assinar esse aplicativo. Até que é bom, mas se você não usa, eles cobram igual
Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.
Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.
