Aftersell Post Purchase Upsell
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I am having A LOT of people reach out to tell me a product was placed on their order that they did not pick
Hi there, we’re really sorry to hear about this issue and completely understand how frustrating it must be to deal with unexpected products appearing on customer orders.
We are confident that our team has reached out directly to investigate and help get this resolved as quickly as possible.
We truly appreciate you bringing this to our attention and for being with Aftersell for over a year. We’ll do everything we can to make things right. 💬✨
Patti was AMAZING - so helpful and patient. She even sent quick step-by-step videos to help explain things. However, updating to a new version is tedious, time-consuming, and frustrating - it requires setting up all of the upsells again (triggers and products). The update should have the option to migrate settings to the new version.
Thank you so much for taking the time to leave us a review. We're so glad that you had a great experience with Patti with her videos and patience. We understand how the upgrading to a new version can cause frustration and we want to let you know that our Product Team is actively working on making that a much smoother transition. We really appreciate your feedback and look forward to providing you the best experience possible with our app. Please continue to share with us and let us know how we can continue to support you. 🙏