AfterSell Post Purchase Upsell

Thank you so much for taking the time to leave us a review. We're so glad that you had a great experience with Patti with her videos and patience. We understand how the upgrading to a new version can cause frustration and we want to let you know that our Product Team is actively working on making that a much smoother transition. We really appreciate your feedback and look forward to providing you the best experience possible with our app. Please continue to share with us and let us know how we can continue to support you. 🙏

Hey there, thanks for your honest review!

Please let us know if there's any ways we can improve AfterSell for you!

You can reach out to support if you have any suggestions. I'm not seeing any downsides mentioned in your review, so your feedback on what we can improve would be extremely helpful!

Thanks so much and we hope to hear from you soon! :)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

¡Hola, gracias por tu honesta evaluación!

¡Háganos saber si hay alguna forma en que podamos mejorar AfterSell para usted!

Puede comunicarse con soporte si tiene alguna sugerencia. No veo ninguna desventaja mencionada en su revisión, por lo que sus comentarios sobre lo que podemos mejorar serían extremadamente útiles.

¡Muchas gracias y esperamos saber de usted pronto! :)

Hello, thanks for the feedback.

We would love to implement pre-authorizations for payments. However, due to limitations imposed by Shopify this is unfortunately not the most straightforward process. Shopify does not allow apps that are publicly listed to act as or alter payment gateways and it is actually listed in their prohibited and restricted app configurations section.

https://shopify.dev/concepts/app-store/getting-your-app-approved/app-requirements

Can I ask what functionality you would like to use pre-authorizations for? We can see if there are other ways to get the functionally implemented without modifying the payment gateway.

I tried to get in contact via email and phone call but was not able to get through. I would love to chat about this further if you are available.

Thanks,
Armon from AfterSell

Hello, hope you are doing well!

I wanted to provide some clarity on the provided comments. To clarify, AfterSell did not place ads on your store. In fact, we have never placed ads on any merchants store! We do not believe in that sort of practice as it decreases conversion rates. I took a look at your website and I noticed you are using an app called "SixAds". This is the app that placed the ads on your store, it was not from AfterSell.

Here is a screenshot showing the source code to prove this:
https://drive.google.com/file/d/1O3O8vt8fT3jWsMtF0wrkmUPPjqzOUy0n/view?usp=sharing

We would love it if you would reconsider your review, it would mean a lot to me and our team. If you need help with removing the ads that "SixAds" has placed, let me know. Our development team would be happy to help you with that!

I have sent you an email and would love to follow up there if you would like.

Thanks!