Aftersell Post Purchase Upsell
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
評論 (802)
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I was charged $149.99 USD because my store grew, yet Aftersell actually generated less revenue than the previous period.
So I’m paying more for worse performance.
There was no warning about the price increase, and no improvement on their end to justify it.
They’re simply charging more because my store grew, not because they delivered more value. Ridiculous.
I got charge a 54.99 USD usage fee for this app, i do not get any sales from it and not even enable the app, not sure why, asking for a refund now
They don't have a plan for multistore.
according to Shopify’s own documentation
Post-purchase upsells don’t work with Apple Pay, Shop Pay, or Google Pay. It’s unbelievable that an upsell app can’t show upsells to customers using the most common payment methods. And while you’re left guessing which checkout option might actually trigger their widget, AfterSell keeps charging you full price anyway.
Hey, GLENARI! Brandon here! I'm the Support Lead for the Aftersell Team. It's great to connect with you!
Thank you for your review; I know that getting the most value out of your app suite is important and these limitations got in the way of maximizing the value you can get with Aftersell. Some good news - Aftersell has a 'Positive ROI Guarantee' which means we're happy to refund you the value of your Aftersell charge if it costs you more than it makes you!
I wanted to let you know that I've sent you an email to follow-up to discuss our guarantee! I'd love to chat with you more about the situation and see how I can lend some additional support! I hope to hear from you soon!
The product page upsells have never allowed for me to make manual upsells.
Only the automatic product selection works, which doesn't allow for me to pair specific products together for a product page upsell. The automatic upsells don't always make sense to offer, so having the ability
to manually choose products to pair is important.
I have reached out to support several times about this over the past several weeks and get strung along time after time with zero support. No urgency or care given to provide support and I have been using this app for months.
Thank you for taking the time to share this! I’m really sorry for how frustrating this has been.
Our team has already reached out directly to take another look at how we can help get things resolved as quickly as possible.
Thank you for sharing this feedback with us, it genuinely helps us improve. 💬✨
Absolutely horrible customer service. The app itself does not work for some reasons and it's been two weeks now since their "engineering" team clearly understood the issue and promised to get back to us. The customer support reps give generic answers like ai bots. Will have to change post purchase app once again
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this situation must have been. This isn’t the level of support or reliability we ever want to deliver.
Our team has already reached out directly to take a deeper look at your case so we can help move things forward and get everything working properly again. Thank you for sharing this feedback. It helps us improve both our communication and our product. 💬✨
Not working for multi-currency stores, no TYP A/b tests, slow support
It could be a great app — but it has a major oversight that renders it useless for any store that has products with several variants. For products with more than 6 variants, it only shows the variant images for the first 6 variants. So as a user is toggling through variants, the image changes for the first 6 variants, but not for any other variant after the 6th. It's a confusing UX. We used the app for about two weeks and saw a huge spike in user complaints (and a huge decrease in post-purchase revenue from our previous upsell app).
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating that limitation must have been for your store. We truly appreciate you taking the time to share such detailed feedback. It’s incredibly helpful for our product team as we work on improving the product variant experience.
Our team has already reached out to you to learn more about your setup and explore possible solutions or workarounds in the meantime. Thank you again for your honesty and for giving Aftersell a try. We are confident we can turn this around for you. 💬✨
垃圾软件，没成交额也收高额的费用，吃人不吐骨头
Hi there,
We’re really sorry to hear about your experience, and we completely understand how upsetting this situation would feel. We never want anyone to feel taken advantage of or unhappy with our app.
Our team has already reached out to you via email (support@aftersell.com) so we can personally review what happened and work on a solution together. We genuinely appreciate your feedback and hope we can make things right for you. 💬✨
I would LOVE to use the app - BUT the Customer Service is abolutely terrible!
I am currently waiting for 45 Minutes for a "Team to Join" - BFCM is right around the corner and i have no time.
Your tool can be as good as you want with this kind of service.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating that must have been, especially with BFCM so close. This isn’t the level of service we aim to deliver, and your feedback is incredibly important to us.
Our team has already reached out to you, to assist and ensure you get the help you need as quickly as possible. We truly appreciate your patience and hope we can turn this around for you. 💬✨