AfterSell Post Purchase Upsell

AfterSell Post Purchase Upsell

Reviews (942)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
    897
  • 2% of ratings are 4 stars
    23
  • 0% of ratings are 3 stars
    4
  • 0% of ratings are 2 stars
    4
  • 1% of ratings are 1 stars
    14
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order values with customizable upsell offers that are easy to integrate. They appreciate the user-friendly interface, straightforward setup, and features like A/B testing and automated follow-up emails. The support team is praised for being responsive and offering effective optimization suggestions. This tool is valued for enhancing e-commerce operations and increasing sales with minimal effort.

November 20, 2024

It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.

ATHLETIKAN
Australia
November 22, 2023

Deduct the money without my knowledge。

Susurre
China
About 1 month using the app
February 25, 2021

This app is the worst, most buggy app I have ever used on Shopify. 3 bugs already we've had to go back and forth with support on

LuxeLift by MangoLift
United States
15 days using the app
AfterSell by Rokt replied January 28, 2023

Hi there,
I am sorry to hear that you've had such a negative experience with our app. As a merchant myself in the past, I understand where your frustrations are coming from. Since your review from 2 years ago, we have gone ahead and made significant improvements. This includes a full app rebuild from the ground up, three new version releases, and 100s of new features. We have also scaled up our engineering and customer support team so we can help you faster. I would love to invite you to give the new AfterSell a try and to turn your negative experience into a positive one.
Best,
Armon
Co-Founder @ AfterSell

November 19, 2022

Orders through aftersell keep getting declined but processed. So orders are still being fulfilled, but no payment. A nightmare.

By Khila
United States
4 days using the app
AfterSell by Rokt replied November 20, 2022

Hi there, I am terribly sorry this happened! This issue looks to be caused by a bug between Shopify and another app you're using. We do have a solution for this though to deal with this limitation. I have reached out directly to your email and I am looking forward to your response. Our team is on it, lets find a solution!

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