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Rajat was quick and easy to work with! He explained the process very well and I was able to correct an issue within 15 minutes. Nice job!
In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this.
In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.
Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
So nice service, I having problems with html code, but your guys help me with that. I love it!
I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.
It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.
Garvita Kant was wonderful and helped me with the issue! She's also very kind and patient! Thanks aftership!
The best app for tracking which allows notifying by email each customer where the parcel is.
I have used this app in my old shop for and long time, Thank you so much for the wonderful support!
I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!
Thank you very much, Ritika !
I appreciate the assistance you provided me today with my AfterShip Tracking account. Your customer service is excellent and very helpful.