Anmeldelser (4.778)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 83 % af bedømmelserne er på 5 stjerner
  • 9 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
17. oktober 2024

Rajat was quick and easy to work with! He explained the process very well and I was able to correct an issue within 15 minutes. Nice job!

Nomadic Innovations
USA
Cirka 3 år bruger appen
4. oktober 2024

In terms of AfterShip itself, might not be the most reflective of your business by itself. But better compatibility with Shopify would be great, in terms of starting a premium plan, which can only be done by the store-owner. Might be a better feature to have when other employees are given admin rights, that they would also be able to start the premium trial themselves, instead of having to bother the CEO with mundane tasks such as this.

In terms of Customer Support, I would like to point out the Garvita was amazing. Although I was a bit frustrated and gave her a hard time, she stayed professional and tried to help me as much as she could. Albeit, she was not able to help me further, due to Shopify being the problem apparently, she directed me in the right direction.

CORE
Schweiz
Næsten 3 år bruger appen
AfterShip svarede 5. oktober 2024

Thanks for your valuable feedback. We're delighted to hear that, you are happy with our application. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

30. september 2024

I have to say, the AfterShip Tracking team really impressed me with their customer service. They responded quickly to my questions and patiently guided me through the app's features and functionalities. Thanks to them, I've been using the tracking tool almost daily, and it's been a great investment for my business.

NoFace Designs
USA
8 måneder bruger appen
13. september 2024

So nice service, I having problems with html code, but your guys help me with that. I love it!

SCOUTLITE USA INC
USA
Næsten 2 år bruger appen
21. oktober 2024

Garvita Kant was wonderful and helped me with the issue! She's also very kind and patient! Thanks aftership!

FINESSE
USA
Mere end 2 år bruger appen
21. september 2024

It's very handy considering I can't track with Shopify due to my main product type. Along with getting a free trail.

Rise and Effect
USA
10 måneder bruger appen
10. november 2024

Great App and fantastic support :)! I was struggling with something that, was taking me a lot of time, and I decided to ask for help. Garvita from the support team resolved it within a second. Excellent service! Highly recommended!

Bioluxy Beauty
Storbritannien
Cirka en måned bruger appen
20. november 2024

It is so hard to talk to customer service, nothing will be helped. This app will try everything to make you upgrade thier plan. Stay away! Otherwise, you will be charged more and more, and don't know why.

Biqu Equipment
SAR Hongkong
Næsten 2 år bruger appen
AfterShip svarede 21. november 2024

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're trying to connect you over email so that we can help you with the AfterShip Tracking subscription to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

12. september 2024

I have used this app in my old shop for and long time, Thank you so much for the wonderful support!

ARES Online Store
SAR Hongkong
Mere end et år bruger appen
5. september 2024

I just came across couple issues with finding solution for Filters and custom fields. Support team- *Nitin* right away helped me with Sharing screen and direct me to right way without rushing things. Kudos to After Ship team!!

Sachi Skin
Singapore
Cirka en måned bruger appen