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This is a great app, in that it functions exactly as you would like it do. It does what it sets out to do. BUT, there is one major issue to note, especially if you're shipping via USPS from the West Coast of the US. The text notifications can not be delayed or scheduled during normal (non sleeping) hours. The practical result of this, is that USPS updates package status at 10:30 PM at night (common in city hubs like Los Angeles), and our customers get text messages at that time, and if they're East Coast, it's 3 hours later, at 1:30 AM. This has been a major frustration for our customers, and has caused us to stop using the text functionality of the service. We've contact their support, and there's nothing they are willing to do. I haven't had the issue with UPS or FexEx, only USPS. Fair warning your customers may get texts in the middle of the night.
sehr schnelle hilfe und ausführlich, danke ihn
Great app. Great customer service. Love it. Works beautifully with my Shopify store. I love how it seamlessly integrates with with everything.
The app do the job for my dropshipping store, huge selection of carrier. Some are missing, but still an efficient app. I do recommend !
We think this is a fantastic product, which could potentially save us a lot of time.
Its potential to keep customers up to date with every step of the delivery process is what initially attracted us to the app.
You can also insert a tracking tool in your page. See it in action:
https://www.earbuddies.co.uk
bon service de support
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
He provided great help and assisted me throughout. He provided feedback he's fantastic.
So far so good. Very beneficial adding this page to the website as customer increases the trust in your brand. Great chat support as well. Quick resolution.
extremely helpful for making sure all of my packages are moving without having to check each one individually or scan them all myself. does exactly what i need it to do.
The worst customer support ever, sent 4 emails on how to setup my premium account all I got is:
-> Please contact courier or shipper directly.
AfterShip is only a shipment tracking platform.
WTH ?