AfterShip Order Tracking

Rahul from AfterShip was very responsive, quick and friendly when I approached the Tech team with an issue I was having. Issue has now been resolved. Thank you!

Debashish Banerjee was really helpful and solve my problems quickly .................................

AfterShip is Great! 5/5 for automating the tacking process!!!!

Awesome app with pro-active support. Never had any problem getting things set up and questions answered.

This is the best tracking app I ever used. My store feel easier with it.

Top app! Clear instruction, good customer service and a lot of useful features to support any track-and-trace need f your orders. Would recommend!

I love the ability to send my customer shipping updates, as it becomes annoying to respond to all shipping inquiries.

Definitely a useful app. Much needed for our store.

At first it worked well, but now there is an annoying bug which has never been resolved for months!

Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients.

When you check with 17track, it is clear that Aftership is mixing in Bullshit data.

So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there.

The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages.

I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :(

So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats!

I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications.

That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients.

Unfortunately I can't recommend this app to anyone.

Excellent tracking app shipping for my Shopify store, not sure how I could have done without it. The customer email notifications are fantastic.