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UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. --
TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.
We’re sorry to know that you are not happy with the customer service support and the app.
Please accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss billing and charges issues to get it fixed. We've sent you an email for your time availability to fix all issues in one go.
We certainly are looking forward to earning back your trust back in our platform with our support.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Ankush Kumar
Team AfterShip
i used this app for my online business.this app very easy to use and very helpfull.my friends also use this app.
Really nice support, also they help me giving feedbacks about how can I improve my aftership tracking page.
Excellent application!
Easy to install and with great performance.
Congratulations on your great work!
thank you for this helpful app. stay blessed
Efficient support, thanks Rahul. Efficient support, thanks Rahul. Efficient support, thanks Rahul. Efficient support, thanks Rahul.
I really appreciate the LiveChat after ship. it solved my issues and answered many of my questions. thank you so much
After ship is easy to use and very reliable. You can easily edit your tracking page and change the theme or customize it to how you want
This app does just the thing you want a tracking service should do and much more, trust me. Integrates beutifully with shopify. And on top of everything, their customer support is out of the world. So fast and efficient. I'd say one of its kind.
Yes, This app is good for people with less than 100 shipments. Now, they started charging everyone who has above 100 shipments to be tracked. We have low value high volume shipments and we are ending up spending almost 40 to 60 $. It is a steep price to pay given that they advertise that everything is free here.