Anmeldelser (4.779)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 83 % af bedømmelserne er på 5 stjerner
  • 9 % af bedømmelserne er på 4 stjerner
  • 2 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
Redigeret 27. november 2024

Amelia has done a great responding to my inquiry on the spot.

ALL-IN-ONE GENSTORE & SERVICES
USA
24 dage bruger appen
Redigeret 17. november 2024

Installed app and instead of using the free trial I paid a year in advance. Bad move. Kept getting free trial offers and request for a training session from multiple people. Never could get SMS to work. I had a training session scheduled that both of the conflicting support departments missed. I scheduled another but ran out of steam and decided to remove the app. Unfortunately, no refund from the folks, so all I can do is share my story.
Follow-up:
The follow-up is as bad as the original customer service experience. I don't believe anyone reads the responses.

Rescue Pet Supply
USA
19 dage bruger appen
AfterShip svarede 16. november 2024

Dear Customer,

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

I apologize for any confusion and frustration the situation may have caused you regarding the screen-share meeting. We understand that you've contacted us about the screen share meeting for AfterShip Tracking and SMS. While we've already joined the call, it appears you might have missed it.

We're trying to connect you over email so that we can help you with the AfterShip Tracking and SMS to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

21. november 2024

Les intervenants sur le chat sont très compétents et rapides à solutionner les problèmes, notamment Aditya qui m'a aidé pour certains endroits de traduction (bouton, boite de texte etc ..) Merci à Aditya

Maison Cocon
Frankrig
17 dage bruger appen
17. september 2024

Sehr guter Support

Seneli
Schweiz
3 måneder bruger appen
14. november 2024

Garbage customer service

Vexlly
Canada
15 dage bruger appen
AfterShip svarede 16. november 2024

Thank you for sharing your feedback.

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.

We're trying to connect you over email so that we can help you with the AfterShip Tracking page widget to make your experience better. You are our valued user, and we are committed to providing the best support at all times.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

Regards,
Team AfterShip

27. november 2024

LOVE

Remellia
Kina
13 dage bruger appen
9. november 2024

not bad

Blue Buddha Publication
Indien
16 dage bruger appen
AfterShip svarede 10. november 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

13. september 2024

Great customer service. I was really stressed with an issue i was having, but Garvita patiently assisted me in identifying and resolving the problem. Thank you.

PetPawfectly
Australien
3 måneder bruger appen
9. august 2024

The best app for tracking which allows notifying by email each customer where the parcel is.

Brother & Sisters
Storbritannien
Cirka 6 år bruger appen
26. september 2024

Très réactive et très gentille je recommande

YSIA
Frankrig
Cirka en måned bruger appen