AfterShip Order Tracking

amazing tracking app. Builds trust and works well and even when it has a hiccup, the customer service chat is topnotch.

This may be the best tracking app on Shopify! It is easy to use and install, mobile-friendly design and has a lot of other unique features. Definitely recommend!

AfterShip is awesome. Does exactly what you need it to do.

amazing tool! Very useful but China Post is not included.

This app is very easy to use for customers wanting to check on their order. It also saves a lot of time chasing suppliers and replying to emails.I would highly recommend this app to anyone with an online store. Great work Guys!
Mark D e-z-outdoor.com

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application.
In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

AfterShip is a really nifty tool in automating tracking packages. It reassures my customers that we care about their product arriving to their doorstep successfully! I would highly recommend this app. Best part is there's a basic plan for free!

AfterShip allows easy tracking of multiple shipments online or through the mobile app.

great support, always online, and fast to respond!
good side: fast
bad side: responding people change and we have to explain the situation again..

It's great, instant support and the platform is very friendly and easy to use. highly recommended for new businesses.