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AfterShip was recommended to us by another online retailer. Everything is working great so far! Great recommendation.
Ankush quickly helped me with figuring out how to use parts of AfterShip. Looking forward to using this with my shop!
So far, the app has been great! We just joined, but support's responses are very helpful and the set-up has been very intuitive.
Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.
We’re sorry to know that you are not happy with the customer service support and the app.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services.
We certainly are looking forward to earning back your trust back in our platform with our support.
Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip
THE ASKING PRICE FOR THIS APP IS $9 - $599.99 A MONTH.
AND YET I CANT FIND A GOOD YOUTUBE VIDEO FROM THIS COMPANY EXPLAINING HOW TO USE THIS APP PROPERLY. THINK ABOUT THAT FOR A SECOND!!
YOU WOULD EXPECT FOR THAT SORT OF PRICE TAG AT LEAST A 30 MINUTE INTRODUCTION VIDEO EXPLAINING ALL THE FEATURES OF THIS APP AND ANOTHER 30 MINUTE FULL STEP BY STEP WALK-THROUGH VIDEO ON HOW TO INTEGRATE THIS APP INTO YOUR SHOPIFY STORE. THAT IS FAR FROM THE CASE HERE.
INSTEAD YOU NEED TO GO THROUGH THE PAIN STAKING PROCESS OF FIGURING IT OUT YOURSELF WITHOUT ANY SOLID GUIDANCE FROM THIS COMPANY.
https://www.youtube.com/c/Aftership/videos
LOTS OF SHORT VIDEOS ON THEIR YOUTUBE CHANNEL FROM 1-5 MINS. DISORGANISED WITH NO PROPER PLAYLISTS TO REFERENCE.
BUT SERIOUSLY THIS COMPANY HAS TO MAKE A MUCH MORE SERIOUS EFFORT TO EXPLAIN TO THEIR CUSTOMERS HOW ON EARTH TO USE SETUP AND USE THIS APP SINCE THEY ARE CHARGING $9 - $599.99 PER MONTH.
WHY WOULD ANYBODY PAY $599.99 A MONTH FOR AN APP WITHOUT THIS IS BEYOND MY UNDERSTANDING.
HOW DID THIS COMPANY RACKUP OVER 2900 POSITIVE REVIEWS WITHOUT PROPER APP INSTRUCTIONS THIS IS ALSO BEYOND MY UNDERSTANDING.
FOR THAT REASON I DON'T FEEL THAT I CAN MAKE THE MOST USE OF THIS APP AND THEREFORE WONT PAY A PENNY FOR AN APP THAT I DON'T FULLY UNDERSTAND. DECIDED TO UNINSTALL IT AND SAVE MYSELF TIME AND MENTAL ENERGY TO FOCUS ON OTHER THINGS.
We are committed to help you out and get the account up and running.
We have already shared the relevant videos with you over the email yesterday. Please take a look to your email inbox.
We will be more than happy to help over a screen share if any further assistance is required.
O aplicativo parece bom! mas não tem opção em português na versão free, ou seja, os emails de notificação estão em inglês e não da para editar ao menos o texto.
Thank you for sharing your feedback.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users.
Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues with features and price plans resolved and ensure that you are delighted with our services.
We are actively working on your concern please be assured.
Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have.
You can always contact us via the live chat option available on your account or email us at support@aftership.com
Regards,
Neha Karadi
Team AfterShip
How do delete this scam app . i couldn't see it in my shoplift store after i added it by mistake ????
Just add to store and need to see how well it works to give an review
Meh. Nothing special. Also, after I un-installed the app they kept charging me for 2 months until I asked why and couldn't give me very good answer. be careful of these sneaky ppl!
We apologize for the inconvenience, customer satisfaction is always the number one priority for us.
We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further.
AfterShip Team
BEWARE BEWARE BEWARE!!!
This app does not work. Simple as that. The emails that it sends to your customer look like they were written by a three year old, and the links that it includes in the body of the email have a typo that sends your customer to a 404 page. Same issue with the tracking links that it posts to your customer's order information on your store. The setup videos are for an earlier version of the app, and are no help to setup the complicated code revisions that are required to get even the smallest amount of functionality out of this app. I wrestled with the code of this app for almost an hour before I realized that even if I were able to modify it enough to make it work even a little bit, it would never provide the full functionality that it promised. I promptly uninstalled it and politely requested a refund for my subscription that they force you to pay if you want to get "full functionality" out of the app. The free trial version is extremely limited it what it can do, and even the few options that it provides are only semi-funtional. My refund request was denied. Their reasoning for not refunding a full month subscription that was used for less than an hour and did nothing more than send several unprofessional and useless emails to each of my customers over the last 3 days was: "Our system does not allow us to refund for the plan you have already choose because it is now a subscription plan." So download this app with caution.
There any many other apps out there with better tracking, and much lower monthly costs.
Stay away from this one, it's a complete waste of money