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This is a fraudulent company, please be aware that this app does not debit payments through Shopify, but rather binds credit card payments in the app; and you cannot find the unsubscribe window when you open the app through Shopify. After I uninstalled it, it also deducted over 5 months in a row, looked for customer service, got a link to cancel the subscription, and even went so far as to ask me to take away a month's worth of fees, so beware of this app stealing our money.
Dear Customer,
We apologize for the inconvenience and want to explain in details regarding the charges.
As shared on the chat you initiated asking about the charges, we have explained that the charges were for a paid membership subscription which you haven't cancelled and we have shared the option by which you can cancel the subscription(s) in case you no longer require it.
Regarding the comments you have left:
1. We offer both Shopify Billing & Stripe payment methods for all our merchants who want to subscribe to any of our applications listed on Shopify
2. Cancellation option is available on our application's Billing Section as shared on the chat as well
3. We recommend checking for any active subscriptions before uninstalling any application to ensure that you are not billed for an active subscription
We noticed that you have installed and uninstalled multiple AfterShip application in the last couple of years and wanted to understand your requirement(s) so that we can assist you further.
You can write to us at support@aftership.com or reach out to us on our chat support so that we can address any concerns you may have.
Regards
The AfterShip Team
Nice. Good Customer Support
they overcharge even after the i made sure the subscription is the right one and when you show them the chat history i just get to hear oh we will get back to you be email
Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers.
We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us.
Upon reviewing your case, we noted that you reached out regarding the charge for the Premium plan following the 7-days premium trial period. We have credited your account to cover the invoice, so no further payment is required from you.
We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
Awesome app! They have been around for ages and it definitely shows as they are easily the best tracking app more importantly the customer service is one of the best on Shopify, its even better than shopify support haha! Rajat helped me out and is great, super patient and easygoing going and helpful! Definitely recommend
Great app for adding tracking pages for Shopify starter plan and lots of amazing support assistance thank you!
Thank you for Saransh Kesarwani's assistance. Not using it too much yet, but it ranks and I will give it a try.
very helpful, thank you
I had a problem and then I asked for help through the chat. [ Saransh ] contacted me in less than 1 minute and found the problem within 5 minutes and told me how to proceed. Thanks !
The woman is just amazing, good services thank you so much!
Aftership is very useful! Saransh responded promptly. It solved all my problems. Thank you!