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Shubham Was great. He went above and beyond and was very patient. He also helped me out with multiple problems. Thank you!
i really like using after ship its easy to use and all the features are useful and user friendly. customer service is great if you need assistance
Ankit was very professional in assisting me with anything I need help with so I would highly recommend
Very cool app! Easy to install, use and interpret delivery data off. The free integrated online tracking function is also a 'winner' for customer service + time saving...and the notification side; well that just makes order delivery that much easier!
I've been using this app for a few years and it's brilliant. Its the only app I've found that really does do the Customer Service stuff for you. No more 'wheres my order' emails!! I suspended my store for a while and removed the app. I've recently re-started the store and am bombarded with emails again! I just remembered why and have re-added the app and its now even better! I would highly reccomend this app to anyone shipping orders!
great customer services
they overcharge even after the i made sure the subscription is the right one and when you show them the chat history i just get to hear oh we will get back to you be email
Thank you for taking the time to share your feedback. We genuinely value all forms of feedback, as it allows us to enhance our products and services, ensuring a better experience for our customers.
We sincerely apologize for any inconvenience you experienced. Our goal is to provide exceptional service, and we regret that we did not meet your expectations on this occasion. Your concerns are important to us.
Upon reviewing your case, we noted that you reached out regarding the charge for the Premium plan following the 7-days premium trial period. We have credited your account to cover the invoice, so no further payment is required from you.
We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us.
For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at support@aftership.com.
Best regards,
Team AfterShip
awesomeess
Sehr Freundlicher und Schneller Support.
Ich bin sehr Zufrieden und bin froh diesen Anbieter für mich entdeckt zu haben :)
The app is user-friendly. And it has a very good dedicated support team. The support person, Sonali, was knowledgeable in her field and was able to give a quick resolution. She was able to understand what I'm asking for. Appreciate the overall app design and support team. Would definitely recommend it!